Lois J Winters Harrah
Administrative Assistant
Chandler,AZ
Summary
Organized, dedicated and enthusiastic Customer Care/Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Expertise in anticipating professional needs and proactively identifying and resolving problems. Responsible, punctual and productive professional when working with little to no supervision. Excellent customer service and conflict management skills.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Champions Funding LLC
Gilbert, AZ
05.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Typed letters in Word and prepared PowerPoint presentations.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Administrative Assistant
Municipal Court
Gilbert, AZ
04.2018 - 07.2018
- Reported to the Court Administrative Supervisor.
- Completed data entry of criminal and civil citations as well as petitions for protective orders.
- File preparation, to include the uploading of documents into an electronic case management system.
- Completed records requests in accordance with Arizona Supreme Court Rule 123 regarding the dissemination of records requests
- Scanned, indexed and distributed correspondence to the appropriate work section.
- Obtained citations from the police department for input into the electronic case management system.
- Opened case files from arrests made over night for defendant's first appearance as well as cases filed by the city prosecutor.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Pulled case files for daily traffic court appearances by defendants.
Small Business Owner
Little Angels Daycare And Preschool
Chandler, AZ
10.1998 - 05.2019
- Cared for children ages newborn to 7 in nurturing and age-appropriate way.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Logged information regarding naps, feedings and any medications administered.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviors of each child.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Planned and managed learning-focused, imaginative and play-oriented activities for children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Developed lessons and activities to promote children's physical and emotional development.
Attorney at Law
William C. Duven, P.C
Colorado Springs, CO
04.1997 - 06.1998
- Worked alongside attorneys and fellow legal assistants on complex cases and legal processes.
- Managed client records of clients, observing confidentiality and extreme discretion.
- Prepared for trials, drafting pleadings.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Completed document revisions and court document filings.
- Developed positive working relationship with courts, clients,process servers and attorneys.
- Reviewed case files and reported case progress to clients.
- Assisted up to 2 lawyers at time.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Revised and finalized letters and memos.
- Handled court filings and coordinated court activities.
- Communicated pertinent information to clients via phone, email and mail.
- Filed pleadings with Superior court on schedule to maximize case success.
- Contacted clients to schedule appointments and discuss progress of cases.
Education
Associates Degree - Criminal Justice
University of Phoenix, E. Elwood St
Phoenix, AZ 03.2007 - 11.2009
Paralegal Certificate - Paralegal Studies
National Academy For Paralegal Studies
Middletown, NY 09.1991 - 05.1992
High School Diploma -
William J. Palmer High School
Colorado Springs, CO 11.1983 - 05.1984
No Degree - General Studies
Robert E Lee High School
Baytown, TX 05.2001 -
Skills
Task Prioritization
Exceptional telephone etiquette
Organizational Efficiency
Performance improvement
Internal communications
Customer and client relations
Critical Thinking
Excellent Communication
Data Entry
Flexible and Adaptable
Certification
Arizona Level One Fingerprint Clearance
Timeline
Arizona Level One Fingerprint Clearance
03-2022
Administrative Assistant
Champions Funding LLC
05.2019 - Current
Administrative Assistant
Municipal Court
04.2018 - 07.2018
Associates Degree - Criminal Justice
University of Phoenix, E. Elwood St
03.2007 - 11.2009
No Degree - General Studies
Robert E Lee High School
05.2001 -
Small Business Owner
Little Angels Daycare And Preschool
10.1998 - 05.2019
Attorney at Law
William C. Duven, P.C
04.1997 - 06.1998
Paralegal Certificate - Paralegal Studies
National Academy For Paralegal Studies
09.1991 - 05.1992
High School Diploma -
William J. Palmer High School
11.1983 - 05.1984