Lois Danielle Allen
Cornelia,GA
Summary
Hardworking fast learning individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
16
16
years of professional experience
Work History
Social Services Case Manager
State of Georgia
Habersham County
08.2023 - Current
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Prepared reports for courts and participated in Number Type court proceedings.
- Used Software and Software to create and prepare Type reports and documentation.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for all clients.
On Site Manager
Kelly Services
Johnson And Johnson Ethicon
01.2021 - 07.2023
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
- Coordinated with subcontractors for timely completion of tasks, facilitating smooth project progression.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Facilitated collaboration between cross-functional teams, supporting successful project outcomes through effective teamwork.
- Implemented risk mitigation strategies during project planning stages to minimize potential issues down the line.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Distributed employee engagement surveys to identify areas of improvement.
- Recruited top talent to maximize profitability.
Legal Assistant
Habersham County District Attorney's Office
Clarkesville, GA
09.2018 - 07.2021
- Processed filing of court documents and collated evidence and other legal documents for case files
- Proofread legal documents, contracts, and correspondence for legal team
- Gathered information and data for use by attorneys in preparing for cases and hearings
- Organized the supporting materials and prepared exhibits for trial cases
- Proofread documents, including legal definitions and ensured accuracy and consistency
- Worked with witnesses to complete thorough preparation for hearings and trials
- Worked effectively and efficiently on multiple projects in busy work environment
- Coordinated the timely and accurate filing of court pleadings with the court clerk
Office Manager
Department of Family and Children's Services
Clarkesville, GA
01.2016 - 09.2018
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities
- Acted as Executive Assistant to the County Director
- Coordinated and maintained office supplies for busy office
- Maintained computer and physical filing systems
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Filed employee paperwork in compliance with state and federal regulations
- Managed employee compensation plans
- Analyzed issues and employed improvement processes
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Uploaded time records into SMI and made adjustments to create accurate database for payroll processing functions
District Manager
Complete Cash Title Pawn
Cleveland, GA
10.2013 - 12.2015
- Monitored location compliance and sales success, and worked with area managers to resolve identified issues
- Implemented new marketing strategies and improved customer service management approaches to boost company revenue
- Developed team-based culture with shared strategies and goals and strong performance-based initiatives
- Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies
- Backed up employees with strong support from leadership team paired with strong training programs
- Oversaw and motivated staff of 14 store Managers to build successful district team
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential
Recruiter/Onsite Manager
Etcon Staffing Services
Seneca, SC
08.2009 - 10.2013
- Interviewed, hired, and coordinated training of all new hires at two different manufacturing facilities
- Managed recruitment by posting positions, sourcing, interviewing, and extending offers
- Interviewed job applications, obtaining information on training, work history, and job skills
- Administered employee benefit plans
- Maintained human resources paperwork such as employee handbooks and directories, HR documents, and performance evaluation forms
- Identified effective recruiting strategies to deliver qualified candidates for hiring consideration
- Engaged candidates to quickly determine skills and motivation
- Organized background checks and drug screening processes
- Maintained productive, diverse candidate pipeline to meet present and future recruitment needs
- Met with new hires to conduct orientation and on-boarding sessions
- Screened and pre-interviewed candidates referred for hiring consideration
- Scheduled interviews with management teams
- Administered all new hire paperwork, including federal and state tax forms and bank information for direct deposits
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Verified applicant references and employment details
- Operated and maintained applicant tracking and candidate management systems
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
Education
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ09.2022
Skills
- Recruiting and Interviewing
- Relationship Building
- Operations support
- Safety and compliance
- Written and Verbal Communication
- Data Compilation
- Attention to Detail
- Self-Starter
- Multitasking and Prioritization
- Administrative Support
Affiliations
- Member, Alpha Beta Lamda Honor Society.
- Member, Golden Key Club Honor Society.
- Member, National Society Of Leadership and Success.
- Member, National Society of Collegiate Scholars Honor Society.
- Deans List Honoree.
Timeline
Social Services Case Manager
State of Georgia
08.2023 - Current
On Site Manager
Kelly Services
01.2021 - 07.2023
Legal Assistant
Habersham County District Attorney's Office
09.2018 - 07.2021
Office Manager
Department of Family and Children's Services
01.2016 - 09.2018
District Manager
Complete Cash Title Pawn
10.2013 - 12.2015
Recruiter/Onsite Manager
Etcon Staffing Services
08.2009 - 10.2013
Bachelor of Science - Management
University of Phoenix
Similar Profiles
D'Anna CantuD'Anna Cantu
Public Health Officer at State of GeorgiaPublic Health Officer at State of Georgia
Tracie WashingtonTracie Washington
Economic Support Specialist 1 at State of GeorgiaEconomic Support Specialist 1 at State of Georgia
Kayundra BraggsKayundra Braggs
Child Welfare Case Manager at State of GeorgiaChild Welfare Case Manager at State of Georgia