Loise Njihia

Compassionate and customer-focused professional with experience in healthcare and customer service environments, seeking a Cabin Crew position where I can provide exceptional passenger service and ensure customer comfort and safety. Skilled in assisting diverse individuals, managing high-pressure situations, and delivering attentive, personalized care. A strong communicator with excellent interpersonal skills, able to remain calm, professional, and detail-oriented in fast-paced settings. Passionate about hospitality and committed to creating a consistently positive travel experience. Ready to help team achieve company goals.

• Gained hands-on clinical experience as Nurse / Hospital Support Staff, assisting with patient care, hygiene standards, and basic medical procedures.
• Provided consistent home-based caregiving support, assisting patients with daily living activities, medication reminders, and emotional support.
• Completed structured training in Customer Service & Front Office Operations, strengthening communication, organization, and client handling skills.

• January 2024 – July 2024
• Clinical & Patient Care Training
• (Wangige level 4 hospital, Nairobi)
• Trained hands-on experience in patient care and support
• Trained in hygiene, infection control, and basic medical procedures
• Developed the ability to respond effectively in high-pressure healthcare environments
• Strengthened communication skills with patients, families, and medical teams
• Cabin Crew Trainee – Kenya Utalii College
• Completed professional cabin crew training covering cabin safety and management, emergency procedures, first aid, swimming, customer service, food and beverage service, wine and cuisine knowledge, and cultural etiquette. Gained practical hospitality experience during training attachment at Utalii Hotel, assisting in guest service operations and maintaining professional hospitality standards.