Lois V. Leonard
Pittsburgh,PA
Summary
Business owner and manager of the Four Seasons Banquet House, Inc. Oversaw day to day operations from beginning to end of variety of planned events. Sold Business. Designed then Granted, Five U.S. Patents. Manufactured products and got to Market as Food Safety Products for the Food Industry. Expanded Catering business into Hospital to sell Bake Goods.
Overview
32
32
years of professional experience
Work History
Owner, Food Safety Manager
Four Seasons Banquet House, Inc.
04.1992 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Performed regular inspections of production lines to guarantee sanitary environment.
- Conducted regular facility inspections to identify potential hazards, resulting in swift implementation of corrective measures.
- Optimized operational efficiency by reviewing current procedures and implementing changes where necessary for improved food safety results.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
- Managed vendor relationships effectively, evaluating their performance based on predefined criteria related to food safety standards.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Developed and maintained a robust food safety management system, ensuring compliance with industry regulations and standards.
Education
Domenec High School
Skills
- Customer Relations
- Small business operations
- Relationship Building
Timeline
Owner, Food Safety Manager
Four Seasons Banquet House, Inc.
04.1992 - 01.2024
Domenec High School