Lo'i Temukisa Esekia Andrews
Cottonwood Heights,Utah
Summary
Resourceful fulfillment associate and a learning ambassador skilled at mentoring and leading new team members on company procedures and able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
11
11
years of professional experience
Work History
Fulfillment Associate
Amazon SLC4
08.2022 - Current
- Picking and printing tshirts, fleece and kids tshirts
- Operate power industrial truck and work at heights up to 20 feet
- Use scanners to read barcodes and ensure product meets quality requirements
- Shipping Single & Multi Orders for customers
- Changing labels and packages when out for each stations, change shuttles when full and help other associates
- Followed procedures at all times for personal and team safety.
- Communicated with other associates to facilitate fulfillment activities and address issues.
Customer Enquiries/Receptionist
University Of The South Pacific, Samoa Campus
08.2021 - 08.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Provided coverage when HR is on vacation/absent
- Assisted HR and other coordinators with the university's graduation and other special events
- Scheduled meeting appointments for the University's Director and Vice Chancellor with students, lecturers and visitors.
- Created invitation flyers for the university's open day and delivered it to all colleges in Samoa.
- Organized, planned and created a photo booth for graduation portraits for individuals, groups or family photos.
Photographer - Founder of Infinity09
Infinity09 Photography
11.2016 - 08.2022
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Collaborated with other photographers and videographers to capture special events.
- Trained new photographers in use of camera equipment and editing software.
- Facilitated printing of images for client's portfolio.
Travel Consultant and Accounts Clerk
Oceania Travels & Tours
05.2014 - 08.2016
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Generated reports on travel trends and customer feedback to inform business goals.
- Keeping financial records of all transactions according to established procedures
- Recording tickets information and Prepared Unclaimed Commission Report using Microsoft Excel & Word
Learning Ambassador
Amazon SLC4
08.2022 - Current
- Train new hires and make sure they understand before they do the job and prepare them for success.
- Work with Managers and PA to determine appropriate level of support for all associates, help some of the associates to catch up with their work and always make sure they are doing their work safely.
- Check all outgoing packages to verify accuracy and prevent errors
- Work with Managers and PA with CPTs and reaching goals
- Helps Amazon to raise awareness and increase sales
- Treat and respect all associates equally
Customer Service Representative
Samoa Commercial Bank
03.2012 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about foreign exchange rates updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
International Teller and EBS Officer
Samoa Commercial Bank
03.2012 - 03.2014
- Foreign Exchange - Selling and buying foreign
- Deposits and withdraws- Daily Banking (deposit) over $100,000 and withdraws $50,000 and over
- Provided information – rates, converting SAT to foreign currency and converting foreign currency to SAT.
- Prepared entries for international commission and suspense fees
- Entered transactions in the cash register and provide customers with the total bill
- EOS - Sort and count currency and coins
- Performed the duties of customer service representative when required
- Maintained periodic sales reports and spreadsheets
- Ensured management of daily cash accounts
- Resolved customer complaints in a proactive manner
- Trained other staff members to work as teller and Electronic banking services officer
- Monitored the system and make sure each ATMs have enough cash
- Prepared report to IT Manager if system is down, supplying of new ATM CARDS and viewing cameras for query
- Posting entries for captured money reimbursement
- Prepared Daily Tally for balancing cards and fees
- Prepared query forms and view daily report to authenticate the account holder, the amount they'd withdraw, the time and place
- Kept the work area tidy and clean
Education
Bachelor of Commerce - Accounting And Business Management
National University of Samoa
Apia, Samoa01.2010
High School Diploma -
Tangaroa College
Flatbush Otara, Auckland New Zealand*01.2009
High School Diploma -
Samoa College
Samoa01.2007
Skills
- Team Lead Skills
- Accepting Challenges
- Flexibility
- More than 6 years of experience in Administration, Finance and Customer Service
- Computer Software Skills (MS Word, PowerPoint, Publisher, Excel, Email, etc)
- Excellent Communication Skills
- Multitasking Skills
- Problem Solving Skills
- Time Management Skills
Timeline
Fulfillment Associate
Amazon SLC4
08.2022 - Current
Learning Ambassador
Amazon SLC4
08.2022 - Current
Customer Enquiries/Receptionist
University Of The South Pacific, Samoa Campus
08.2021 - 08.2022
Photographer - Founder of Infinity09
Infinity09 Photography
11.2016 - 08.2022
Travel Consultant and Accounts Clerk
Oceania Travels & Tours
05.2014 - 08.2016
Customer Service Representative
Samoa Commercial Bank
03.2012 - 03.2014
International Teller and EBS Officer
Samoa Commercial Bank
03.2012 - 03.2014
Bachelor of Commerce - Accounting And Business Management
National University of Samoa
High School Diploma -
Tangaroa College
High School Diploma -
Samoa College
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