Open To Work
Lionel Torres
Charlotte,NC
Summary
Dedicated educator and customer service specialist with a strong background in fostering student engagement and facilitating community programs. Bilingual capabilities enhance communication with diverse audiences, while demonstrated organizational skills support effective classroom management and event planning.
Overview
10
10
years of professional experience
Work History
Director's Assistant/Tutor
Kumon Math and Learning Center of Des Plaines
Des Plaines, US
11.2018 - Current
- Face-to-face tutoring and teaching of math and reading subjects (K-12).
- Substituted for Director functions during absences to maintain continuity of operations.
- Organized and supervised online classes, facilitating effective learning during and after pandemic period.
- Checked in students, verified and assigned classwork and homework, and assigned tutors to assist students.
- Grade students' classwork and homework.
- Guide students with relevant material and teach new concepts.
- Restocked materials, organized student files, and maintained accurate data entry in system to support educational programs.
Customer Service Specialist
Richland County Public Library
Columbia, South Carolina
07.2023 - 04.2026
- Assisted customers in both English and Spanish with inquiries and issues.
- Resolved patron issues and complaints, enhancing customer satisfaction and fostering positive relationships.
- Trained new employees on customer service protocols and library systems, improving onboarding experience and service consistency.
- Managed circulation desk operations, ensuring efficient check-in/out processes for library materials.
- Assisted patrons with inquiries and provided information about library resources.
- Collaborated with staff to maintain an organized and welcoming environment.
- Led floor operations during manager and supervisor absences.
- Facilitated bilingual educational programs, including reading and writing tutoring, Children Storytime and Board Game based education.
- Planned, led and facilitated library programs and events to engage community members.
- Processed returns, refunds, exchanges according to company policies and procedures.
English, Spanish and Math Tutor
Northshore Academy
Buffalo Grove, US
08.2021 - 05.2022
- Guided middle school students in English reading and writing, improving comprehension and communication abilities.
- Taught lessons on Spanish language from early to intermediate levels.
- Tutored elementary and middle school students in basic arithmetic, enhancing foundational math skills and confidence.
- Organized and planned tutoring sessions, graded assignments, introduced new concepts, reinforced earlier material, and maintained detailed logs of student progress to identify and address learning concerns.
Editor
BARE International
Fairfax, US
06.2016 - 05.2018
- Edited evaluation reports in English and Spanish, ensuring accuracy in grammar, spelling, and syntax to maintain high-quality standards.
- Executed editorial duties including layout, indexing, and content revisions for evaluation reports from mystery shoppers, enhancing clarity and presentation.
- Tailored content to align with specific client business needs, ensuring relevance and engagement.
Education
Bachelor of Arts - History
University of Puerto Rico, Río Piedras Campus
San Juan, Puerto Rico05-2014
Skills
- Bilingual communication
- Strong verbal and written communication
- Interpersonal and written communication
- Conflict resolution
- Problem resolution
- Team Leadership
- Exceptional time management
- Data entry
- MS Office
- Cultural awareness
- Empathy and patience
- Supervision
- Staff leadership and supervision
- Staff development
- Program facilitation
- Teaching strategies
- Individualized learning
- Literacy development
- Writing instruction
- Reading comprehension
- Staff leadership
- Grade reporting
- Classroom management
- Research experience
- Methodology implementation in both academic and workplace settings
- Event planning
- Methodology implementation
- Bilingual communication
- Historical research
- Primary source analysis
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Limited
Affiliations
- "Una Voz" Member, Library Bilingual Assistance and Outreach Committee
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Specialist
Richland County Public Library
07.2023 - 04.2026
English, Spanish and Math Tutor
Northshore Academy
08.2021 - 05.2022
Director's Assistant/Tutor
Kumon Math and Learning Center of Des Plaines
11.2018 - Current
Editor
BARE International
06.2016 - 05.2018
Bachelor of Arts - History
University of Puerto Rico, Río Piedras Campus