Lojance Vital

Cardiac Department

• Oversaw administrative staff and daily department operations
• Trained team members on Epic workflows and billing procedures
• Ensured compliance with payer requirements
• Maintained high patient service standards

Cardiac Department (02/2010–05/2011):

Administrator

• Registered patients, entered insurance/demographics, and scheduled appointments in Epic.
• Answered patient inquiries and coordinated testing schedules.

Ambulance Billing (11/2008–02/2010):

• Entered patient demographics, diagnoses, and insurance details from EMT reports into Epic.
• Created accounts and ensured accurate, timely billing submission.

EOB Department (09/2007–11/2008):

• Reviewed Explanation of Benefits and payer contracts for compliance.
• Confirmed claims were processed according to contracted insurance rates.
• Identified billing discrepancies in Epic and coordinated corrections with insurers

Customer Service Dept (06/2006–09/2007):

Team Lead

• Oversaw daily operations of customer service representatives, ensuring accuracy and efficiency in patient billing
• Handled escalated calls regarding billing issues, providing resolution and guidance to maintain patient satisfaction
• Observed and coached team members on issue resolution techniques to prevent future escalations
• Monitored performance metrics and provided constructive feedback to improve service quality

Customer Service Dept (05/2005–06/2006):

Customer Service Representative

• Reviewed deductibles, copays, and coinsurance for billing accuracy.
• Investigated claim denials and verified insurance information using Epic.
• Delivered first-call resolution to maintain a positive patient experience
• Communicated effectively with patients and internal teams to facilitate smooth operations.

• Oversee the cashiers at the front end by assigning duties, assisting with customers
• Issues and resolving the solution.
• Greet customers and discuss the type, quality and quantity of merchandise
• Received payments cash, credit card, check or automatic debit
• Assisted in the display of merchandise and maintained sales records for inventory control