Lokelani Cameros
Kaneohe,HI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager, Resident Care Manager, CNA
Kina 'Ole Estate
04.2012 - Current
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Work directly with residents, families and staff
- Admit residents, communicate to assess needs and consult with health professionals to decide on services to provide
- Oversee and collaborate managing processes with 6 residential care managers
- Maintain resident records, electronic records
- Keep current with computer technology, software, security measures, and legislation regarding patient privacy
- Workplace conflict management
- Streamline business operations and instituting measures to improve care
- Analyze business processes, create and review budgets, coordinate with other managers, and assess business performance
- Create schedules, evaluate personnel, and give performance reviews.
Oahu Supervisor, Program/Administrative Assistant
P.A.R.E.N.T.S., Inc.
10.2020 - 07.2022
- Applied strong leadership talents and conflict resolution skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted quality assurance to check compliance with established specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
Administrative Manager, Clinical Advisor, Family Coordinator
Habilitat, Inc.
07.2007 - 07.2019
- Coordinate weekly activities for 30 female residents including seminars, daily activities, one-on-one/group
- Interview and acclimate 30 new female applicants yearly
- Provide positive information and solutions through all types of therapeutic counseling to lead residents toward more positive lifestyles
- Provide orientation for new residents with program guidelines as well as monitor their daily progress
- On-site supervision of daily operation of each clinical vocational trainee
- Educate, motivate, and coach program participants
- Assist the Facility Director in daily operation of all clinical aspects of the treatment program
- Observe and report all significant behavior to Executive and Clinical Directors
- Supervise and train residents in clinical vocational programs
- Various administrative duties, including but not limited to, updating 'daily logs', discharge summaries, resident assessments, screening of mail
- Plan and coordinate all work activities in departments
- Support performance improvement efforts, including assessment of current program operations and data collection
- Provide leadership in developing plans, milestones, and associated structure from clinical strategy and high-level objectives/outcome measures
- Coach and develop team members to ensure their success; complete performance appraisals and performance management as necessary
- Respond professionally and promptly to client concerns
- Assist with various administrative and operational duties as requested by Executive/Facility Directors
- Maintain and troubleshoot office equipment such as network computers, printers, scanners, fax machine
- Manage streamlining of office systems
- Provide training in office protocol and procedures to 3 crew members.
Education
Bachelor of Social Work -
University of Hawaii At Manoa
Honolulu, HI05.2022
Associate of Arts -
Windward Community College
Kaneohe, HI05.2019
High School Diploma -
Farrington High School
Honolulu, HISkills
- Multi-Unit Operations Management
- Project Management
- Systems Implementations
- Crisis Intervention/Conflict Resolution
- High-Pressure Environments
- Client Relations
- Interpersonal Communications
- Process Improvement
- Team Leadership
- Goal Attainment
- Solution Development
- Flexible & Adaptable
Certification
- Certified Hawaii Forensic Peer Specialist - July 2023
- Certified Hawaii Peer Specialist - February 2023
- Certified Adult Residential Care Home (ARCH) Operator - November 2011
- Certified Nurse Assistant, H1040505766 - July 2008
Timeline
Oahu Supervisor, Program/Administrative Assistant
P.A.R.E.N.T.S., Inc.
10.2020 - 07.2022
Operations Manager, Resident Care Manager, CNA
Kina 'Ole Estate
04.2012 - Current
Administrative Manager, Clinical Advisor, Family Coordinator
Habilitat, Inc.
07.2007 - 07.2019
Bachelor of Social Work -
University of Hawaii At Manoa
Associate of Arts -
Windward Community College
High School Diploma -
Farrington High School
Similar Profiles
Ezekiel KaisurEzekiel Kaisur
Head of Risk at Kina Securities Limited T/as Kina BankHead of Risk at Kina Securities Limited T/as Kina Bank
Joanne KarukuruJoanne Karukuru
Home Lending Specialist at Kina Bank LimitedHome Lending Specialist at Kina Bank Limited
Markina HarrisMarkina Harris
Public Relations Specialist at Kina ExpeditedPublic Relations Specialist at Kina Expedited