Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Lokesh Bhasin

Lokesh Bhasin

Los Altos,CA
One person can make a difference, and everyone should try
JFK

Summary

I am a sales professional with a Master's in Computer Science, specializing in cybersecurity. With over 10 years of experience, I have consistently excelled in quota carrying positions throughout the entire sales lifecycle. I have experience building architectures, addressing objections, delivering custom presentations, doing roadshows, enablement and running proof of concepts. Staying abreast of the competitive landscape enables me to engage in intelligent conversations with C-level executives.

In my current role as a customer success manager (CSM), my focus is on the SecOps tool, ensuring successful license renewals. Notably, I achieved a 100% account closure rate for all 18 accounts last year. As a CSM, I closely align with the post-sales cycle, gaining valuable insights into the overall sales process.

Additionally, I serve as the team lead of a dedicated tiger team responsible for SecOps renewals. While my role is more mentorship-oriented than managerial, I am accountable for the overall success of the project.

Previously, as a sales engineer, my primary focus was on the pre-sales side of the sales cycle, highlighting the exceptional value our tool provides. Transitioning into a CSM role expanded my understanding of the importance of onboarding and ensuring customers fully realize the value of our solution. Leveraging my expertise, I guide customers through implementation, supporting their desired outcomes. This comprehensive understanding of the sales cycle equips me with a well-rounded perspective to deliver exceptional customer experiences and drive long-term success.

Throughout my career, my ability to deliver effective solutions, devise strategies, and drive revenue growth has consistently added long-term value to the organizations I work with. I take pride in leveraging my technical expertise and customer-focused mindset to contribute to their ongoing success.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Micro Focus
07.2020 - Current
  • Successfully managed diverse portfolio of approximately 300 software products, encompassing Cyber Security, IT Ops, and App Delivery Management
  • Demonstrated exceptional client retention skills, with all 18 accounts renewing their products without exception in FY21 contributing significantly to company's renewal revenue by adding $11.2 million
  • In FY22, appointed leader of tiger team dedicated to customer retention, achieving $1.2 million (5% YOY) increase in license revenue
  • Collaborated closely with product management team to drive product improvement initiatives for 1.0 release product. Spearheaded engagement of 3 key accounts for beta program, gathering valuable customer feedback to identify areas for improvement
  • Monitored metrics and conducted QBRs to gather client feedback, collaborating with clients and product team to optimize product performance and enhance customer satisfaction.

Sales Engineer

OpenText (formerly Micro Focus)
07.2014 - 06.2020
  • Achieved and exceeded individual sales targets of over $15MM in FY 18 and 19, with proven track record of successfully closing business during both years
  • Successfully collaborated with East sales team to closing multi-year $3million deal for consulting company
  • Promoted to field position after only 16 months in Associate Program
  • Received recognition as best Associate SE for FY15 Q2 and FY16 Q1
  • Managed technical integration, systems engineering program management, customer support and program management
  • Trained new sales engineers on presentations, proof of concepts, RFPs, and technical architecture, and served as primary ArcSight expert in Midwest, driving successful outcomes in FY20

Education

Master of Science - Computer Science

Kent State University, Ohio
05.2014
  • 3.89 GPA

Bachelor of Technology - I.T

Kurukshetra University, India
2011

Skills

  • Customer Service
  • Customer Retention
  • Account Management
  • Renewal Opportunities
  • Solution Selling
  • Architecture Design
  • Product Management
  • Key accounts development
  • Client Rapport-Building
  • Formal Presentation Skills
  • Effective Customer Communication
  • Negotiation
  • Consultative Selling Techniques
  • Business Development
  • Customer Service and Assistance
  • Sales Proficiency
  • Strong Technical Acumen
  • Customer Relations
  • Key Account Development
  • Revenue Growth
  • Salesforce CRM Experience
  • Strategic Communication
  • Customer Account Review
  • Renewing Accounts
  • Selling Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Success Manager - Micro Focus
07.2020 - Current
Sales Engineer - OpenText (formerly Micro Focus)
07.2014 - 06.2020
Kent State University - Master of Science, Computer Science
Kurukshetra University - Bachelor of Technology, I.T
Lokesh Bhasin