Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Hobbies and Interests
Visa Status
Projects
Timeline
Generic

Lokesh Lakshmipathy

Decatur,USA

Summary

IT professional with extensive experience in hardware diagnostics and incident management. Demonstrated ability to enhance service delivery and optimize performance through strong communication and analytical skills. Skilled in implementing process improvements that drive operational efficiency and increase client satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Associate Consultant

TCS
Decatur, USA
11.2022 - Current
  • Proactively recognized outdated equipment, producing lifecycle refresh reports to direct upgrades
  • Facilitated effective communication with clients to drive project progress and ensure alignment
  • Minimized warranty expenses for physical server hardware by 50% on an annual basis
  • Directed project timelines and deliverables to secure completion within budget constraints
  • Performed hardware diagnostics to validate optimal performance before deployment
  • Conducted regular maintenance on servers, storage systems, networking equipment, and data center components
  • Coordinated efforts with Network Administration and Systems Engineering teams on challenging projects
  • Established precautionary measures safeguarding confidential information inside data center
  • Monitored server performance through system utilities to ensure optimal operation
  • Installed, configured, and maintained servers in rack-mount environment
  • Responded promptly to customer inquiries regarding data center services
  • Collaborated with departments on IT infrastructure project changes.
  • Ensured compliance with regulations for physical access control and environmental safety
  • Developed procedures for routine system maintenance, including patching and upgrades
  • Collaborated with IT teams to identify improvement opportunities within existing infrastructure
  • Monitored and maintained data center operations, including power, cooling, fire suppression, and security systems
  • Provided technical support during outages and natural disasters to ensure operational continuity
  • Diagnosed root causes of issues identified through incident reports and user feedback
  • Anticipated potential issues in data center infrastructure to prevent service-impacting incidents
  • Monitored utilization trends to assist with capacity planning initiatives across resources
  • Coordinated vendor relationships for procurement of necessary hardware and software to maintain efficient operations
  • Implemented backup strategies for critical system components, ensuring backup integrity
  • Reviewed logs from diverse sources to identify anomalies and suspicious activities
  • Updated firmware and hardware during regular server maintenance to enhance performance

Assistant Consultant

TCS
Bangalore, India
11.2015 - 10.2022
  • Supervised operational activities ensuring smooth service delivery while addressing performance deviations
  • Deployed self-heal tools, leading to a 5% decrease in the overall volume.
  • Minimized overall volume by 10% through automation, service enhancements, and process optimizations
  • Facilitated meetings to pinpoint pain points and improve overall efficiency
  • Evaluated team performance metrics for alignment with service level agreements and quality benchmarks
  • Directed customer escalations, securing timely resolutions and optimized services
  • Delivered periodic performance and quality reports for stakeholder analysis
  • Recognized automation opportunities to streamline workflows and elevate service delivery
  • Coordinated with departments to streamline operational processes
  • Formulated strategies to optimize customer service experiences across various channels
  • Attained consistent customer satisfaction by implementing centered customer service, leading to reduced process errors
  • Created PowerPoint presentations for internal team meetings and external conferences
  • Participated in brainstorming sessions with senior consultants on potential business opportunities
  • Handled inquiries from customers about product or service offerings in a timely manner
  • Recognized areas for optimization in organizational workflows and protocols

Analyst

Arrow Electronics
Bangalore, India
04.2013 - 10.2015
  • Resolved customer inquiries and IT support issues efficiently, enhancing service quality.
  • Served as shift lead during supervisor absences, ensuring uninterrupted operations.
  • Escalated critical incidents to support teams for thorough tracking until resolution.
  • Monitored incident and change request tickets to ensure timely resolutions.
  • Consistently surpassed individual performance metrics and achieved service targets.

Systems Engineer

Wipro Technologies
Bangalore, India
07.2010 - 03.2013
  • Managed incoming support calls, resolving customer issues for third-party IT services.
  • Provided remote and onsite technical support, troubleshooting hardware and software challenges.
  • Communicated analysis results to clients and coworkers, ensuring clarity and understanding.
  • Oversaw shift activities in supervisor absence, maintaining service continuity and operational efficiency.
  • Collaborated with L2/L3 teams to efficiently address deployment and interface challenges.
  • Maintained detailed records from deployment review meetings, supporting ongoing project tracking.
  • Monitored critical interfaces to ensure optimal system performance and availability.
  • Tracked incidents and change requests for timely follow-up and resolution.

Senior Support Engineer

CSS Corp
Chennai, India
12.2008 - 06.2010
  • Delivered end-to-end technical support for users across UK, US, Australia, and Canada.
  • Configured and troubleshot network devices, including printers, routers, and access points.
  • Implemented technical solutions to resolve customer issues and enhance satisfaction.
  • Documented technical issues and solutions to maintain accurate logs and track history.

Member Service Representative

Indus BPO Services
Chennai, India
02.2007 - 11.2008
  • Generated sales leads for suppliers and distributors through targeted outreach and follow-ups.
  • Provided accurate and timely product quotations to customers via phone.
  • Collaborated with design and development teams to deliver comprehensive web solutions.

Education

Bachelor of Science - Mathematics

University of Madras
Chennai, India
04.2006

Skills

  • VMware and Hyper-V expertise
  • Hardware diagnostics
  • Network troubleshooting
  • Performance monitoring
  • Incident management
  • Root cause analysis
  • Team leadership
  • Service delivery
  • IT asset management
  • Enterprise server solutions
  • Change management
  • Client communication
  • Capacity planning
  • Vendor coordination
  • Cost analysis
  • Analytical thinking
  • Process improvement
  • Server maintenance
  • Lifecycle management

Certification

  • Product Owner Product Manager
  • Scrum Master
  • Prince 2
  • ITIL

Accomplishments

  • Best Team Lead Award
  • Key Team Player
  • Star of the Month
  • Star of the Quarter

Personal Information

Gender: Male

Languages

English
Professional
Tamil
Full Professional

Hobbies and Interests

  • Reading
  • Sports

Visa Status

  • H1B Active

Projects

  • Hosting and Compute Lifecycle
  • Successfully managed large- and small-scale environment deployments

Timeline

Associate Consultant

TCS
11.2022 - Current

Assistant Consultant

TCS
11.2015 - 10.2022

Analyst

Arrow Electronics
04.2013 - 10.2015

Systems Engineer

Wipro Technologies
07.2010 - 03.2013

Senior Support Engineer

CSS Corp
12.2008 - 06.2010

Member Service Representative

Indus BPO Services
02.2007 - 11.2008

Bachelor of Science - Mathematics

University of Madras

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