Summary
Overview
Work History
Education
Skills
Timeline
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Lokesh Sequeira

Junior Developer
Cincinnati,Ohio

Summary

Self-taught developer with 11 years of hands-on experience in web and software development. Proficient in Python, JavaScript, HTML, CSS, Node.js, Express, MongoDB, and AWS EC2, with a strong foundation in building scalable and responsive applications.

Overview

2026
2026
years of professional experience
18
18
years of post-secondary education

Work History

NOC Analyst

H5 Data Centers
Cincinnati, Ohio
06.2022 - 05.2025
  • Built a full-stack application for monitoring building faults by security guards, using Express.js, Node.js, and JavaScript, streamlining incident reporting workflows.
  • Redesigned internal portal UI using Ruby, JavaScript, HTML and CSS, enhancing user experience with a cleaner, modern interface.
  • Managed multi-channel customer support calls , ensuring SLA compliance and maintaining high ticket resolution standards.
  • Performed proactive network monitoring and troubleshooting, including system diagnostics, vulnerability assessments, and performance tuning.
  • Led incident response and escalation efforts, collaborating with engineering teams to minimize downtime and execute crisis communication during critical events.
  • Maintained mission-critical data center infrastructure, overseeing power, cooling, security systems, and hardware performance.
  • Conducted onboarding training sessions, helping new team members quickly grasp standard processes and security protocols.

Level 1 Helpdesk Agent

ATOS
  • Managed comprehensive customer support operations, serving as primary point of contact through phone, email, and customer portal systems
  • Administered critical ticket management processes, ensuring 100% compliance with service level agreements (SLAs) and timely resolution of technical inquiries
  • Performed comprehensive health monitoring of access control, surveillance systems, and enterprise IT infrastructure, including network and server environments
  • Implemented strategic crisis management procedures, including establishing communication bridges and distributing critical advisories during significant incidents

Lawn & Garden Associate

Lowes
01.2021 - 02.2021
  • Maintained facility organization and standards to ensure optimal customer experience
  • Executed inventory management and merchandising operations to maximize product visibility and accessibility
  • Provided customer service, including product consultation and assistance with heavy item transportation

Customer Service Agent

RDI
08.2016 - 10.2016
  • Facilitated client consultations to identify needs and deliver tailored telecommunications solutions, consistently maintaining detailed and accurate service documentation
  • Demonstrated strong communication abilities through successful conversion of customer inquiries into service subscriptions, utilizing data-driven sales approaches and analytical problem-solving
  • Utilized proprietary software systems to process customer information, track metrics, and generate service quotes, developing proficiency in technical tools and database management

Education

Bachelor of Science - Computer Science

Miami University
Oxford, OH
05.2001 -

High School Diploma -

Talawanda High School
Oxford, OH
05.2019

Skills

  • Able to create a full stack web app utilizing MEAN stack or frameworks like Django & Flask

  • Can deploy a public server with AWS systems and secure applications for production testing

  • Knowledge of utilizing matplotlib, numpy, pandas to analyze and visualize data

HTML, CSS, JS, React, Expressjs, Nodejs, AWS

Timeline

NOC Analyst

H5 Data Centers
06.2022 - 05.2025

Lawn & Garden Associate

Lowes
01.2021 - 02.2021

Customer Service Agent

RDI
08.2016 - 10.2016

Bachelor of Science - Computer Science

Miami University
05.2001 -

Level 1 Helpdesk Agent

ATOS

High School Diploma -

Talawanda High School

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