Summary
Work History
Education
Skills
Languages
Timeline
Generic

Lo'Keya Smith

Forney,Texas

Summary

Motivated hard worker looking to obtain a position that will allow me to utilize my multilayer quality training experiences, and customer service skills to become a valued asset to the team.

Work History

Shift Lead

Walgreens
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty, maintaining a positive brand image.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Healthcare Professional

Signify Health
  • Responded promptly to customer inquiries via phone.
  • Managed customer service issues efficiently and effectively resolved complaints.
  • Verified patient demographics and insurance information in electronic system.
  • Scheduled patients for ancillary services to meet individual needs.
  • Maintained customer accounts and information in electronic reporting system.
  • Educated referral sources and patients on qualifications of services and third party billing guidelines.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Pharmacy Care Specialist

Continuum
  • Provided excellent customer service to patients and healthcare professionals in a timely manner.
  • Educated patients on proper use of medications including side effects and drug interactions.
  • Provided support to pharmacists by reviewing refill requests for accuracy before they are filled.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

Diploma - Business Administration

Duncanville HS
06-2017

Skills

  • Medical Billing
  • Team Leadership
  • Medical Terminology
  • Multitasking and Organization
  • Medical terminology knowledge
  • Insurance Verification
  • Information Collection
  • Insurance processing

Languages

English
Native/ Bilingual

Timeline

Shift Lead

Walgreens

Healthcare Professional

Signify Health

Pharmacy Care Specialist

Continuum

Diploma - Business Administration

Duncanville HS

Similar Profiles

CREATE PROFILE
Lo'Keya Smith