Lola Abdul
Summary
Detail-oriented Business Analyst with 7+ years of experience collaborating with cross-functional teams to drive process improvements and system enhancements across IT projects. Skilled in business process analysis, workflow mapping, requirements gathering, and documentation to support seamless project execution. Adept at translating business needs into clear technical requirements, refining user stories, and fostering strong communication between stakeholders. Experienced in Agile and Waterfall methodologies, ensuring efficient project delivery and stakeholder alignment.
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
9
9
years of professional experience
Work History
Business Analyst
O’Reilly Auto Parts
11.2020 - Current
- Facilitated requirement elicitation sessions, identifying gaps and ensuring comprehensive documentation
- Developed operational flowcharts and process documentation to support business and IT teams
- Created and refined user stories in JIRA, ensuring clear acceptance criteria for development teams
- Collaborated with cross-functional teams to define business process improvements and optimize workflows
- Coordinated product deployments, authored release communications, and supported post-launch enhancements
- Assisted in UAT planning and execution, verifying system functionality and business alignment
Business Analyst
Toyota Financial Systems
11.2019 - 03.2020
- Conducted business process analysis, identifying inefficiencies and recommending optimization strategies
- Developed and maintained business flowcharts, use case diagrams, and process documentation to improve communication across teams
- Translated and simplified business requirements to ensure stakeholder alignment and seamless implementation
- Led JIRA-based user story development, defining acceptance criteria for upcoming sprints
- Facilitated cross-functional collaboration, ensuring project milestones and deadlines were met
- Participated in QA/UAT testing, ensuring smooth system functionality and user experience
Business Analyst
Etan Tolling
07.2016 - 11.2019
- Played a key role in various SDLC phases, applying Agile and Waterfall methodologies to IT projects
- Created BRDs, FSDs, and use case specifications, ensuring clear documentation of business needs
- Conducted gap analysis, identifying discrepancies between current and desired system states
- Led JAD sessions and workshops, collaborating with stakeholders to refine business requirements
- Developed process flow diagrams and visual documentation to communicate system functionalities effectively
- Worked closely with development and QA teams to ensure project requirements were met
Education
Bachelor of Science - Computer Engineering
University of Kansas
Lawrence, KS05-2012
Skills
- Business Process Analysis
- Workflow mapping
- Gap analysis
- Process optimization
- Requirements Gathering
- Documentation
- BRD
- FSD
- User stories
- JIRA
- Data flow diagrams
- Project Management
- Collaboration
- MS Project
- SharePoint
- Confluence
- Visio
- SDLC Methodologies
- Agile
- Scrum
- Kanban
- Waterfall
- Testing
- Quality Assurance
- UAT
- Test case development
- Defect tracking
- Collaboration Tools
- Microsoft Teams
- Slack
- WebEx
- Zoom
- User story development
- Requirement elicitation
- Business process modeling
- Agile methodologies
- JIRA management
- Documentation management
- Stakeholder engagement
- Collaboration skills
- Critical thinking
- User acceptance testing
- Problem-solving
- Multitasking and organization
- Requirements gathering
- Software development life cycle
- Microsoft Office Suite
- Team collaboration
Timeline
Business Analyst
O’Reilly Auto Parts
11.2020 - Current
Business Analyst
Toyota Financial Systems
11.2019 - 03.2020
Business Analyst
Etan Tolling
07.2016 - 11.2019
Bachelor of Science - Computer Engineering
University of Kansas
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