Lola Acosta
Palm Desert,CA
Summary
Results-oriented surgical/aesthetic sales expert with 16+ years of experience. Consistently surpasses sale goals while delivering exceptional customer service. Developed and managed a loyal client base. Collaborative team player seeking to foster strong relationships with patients and colleagues.
Overview
21
21
years of professional experience
Work History
Surgical Sales/Manager
Beauty Refined Plastic Surgery
03.2023 - 10.2023
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Expertly managed planning, scheduling, and coordination of outpatient procedures as well as staff.
- Educated and arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Communicated with medical representatives to order surgical supplies for facility.
- Met and exceeded monthly sales quotas.
Caretaker
Individual
04.2021 - 01.2023
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
Surgical Sales/Manager
NCU Plastics
07.2013 - 01.2021
- Optimized the consultation approach by initiating up to three follow-up sessions for improved communication, especially in emergencies.
- Maintained detailed records of sales and patient information on CRM software
- Assisted patients in determining appropriate surgical sizes.
- Provided recommendations to enhance patient satisfaction and market effectiveness, ensuring long-term account retention.
- Assisted doctor in various surgeries, as well as aesthetic injections.
- In charge of pre-op and post-operations.
- Collected deposit and any remaining balances prior to surgery.
- Met and exceeded monthly sales quotas.
Aestheic Sales/Manager
Desert Dermatology
06.2008 - 04.2013
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- In charge of medical front desk in areas of manual computerized scheduling and medical/insurance record management, including major carriers and Medicare.
- Register new patients and assist with form completion, retrieve charts, enter patient data and demographics into computer data base.
- Call patients with appointment reminders and completion of patient history forms.
- Respond to priority issues to ensure prompt referral of urgently needed medical care.
- Complete and obtain employee time sheets, process payroll, distribute payroll checks for individual employees.
Financial Consultant/ Translator
JG Funding Source
11.2004 - 03.2008
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Loan Officer
More Mortgage Options
03.2005 - 09.2006
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to underwriter for verification and recommendations.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Developed strong relationships with customers through high levels of customer service.
Director of Marketing, Admin and HR
Woodhaven Country Club
10.2002 - 12.2004
- Director of Administration Recruiting and hiring practices, personnel development, retention approaches, legal compliance issues, managerial support, labor relations, policy Development, Policy Administration, Employ Relations.
- Coordinate employee Medical & Dental insurance, Workers Compensation Insurance, Quarterly taxes, Safety meetings, update personnel files.
- Accounting Assistant (W .C.C) Assist in Payroll, Inventory posting, vendor files, member charges, account inquiries, distribute daily reports Membership Director (W.C.C) Update Resignation list, Membership statements, Post members statement check and have on-going marketing plan.
- Sold 25 Memberships in first years and Implemented new Marketing strategy for club.
Education
High School Diploma -
Champlain High School
Ottawa, Canada05.1982
No Degree - Television Production
College of The Desert
Palm Desert, CASkills
- Management Experience
- Problem Resolution
- Payment Collection
- Schedule Coordination
- Medical Terminology
- Sterilizing Procedures
- Care plan recommendations
- Trilingual
- Sales Expertise
- Administrative and office support
References
Grace Masmasig: 760-969-3289, Dr. Ruetschi: 760-219-9022, Shannon Emmerling: 760-835-2647, Martha Bates: 760-347-9221, Maria Reyes: 760-396-8928
Timeline
Surgical Sales/Manager
Beauty Refined Plastic Surgery
03.2023 - 10.2023
Caretaker
Individual
04.2021 - 01.2023
Surgical Sales/Manager
NCU Plastics
07.2013 - 01.2021
Aestheic Sales/Manager
Desert Dermatology
06.2008 - 04.2013
Loan Officer
More Mortgage Options
03.2005 - 09.2006
Financial Consultant/ Translator
JG Funding Source
11.2004 - 03.2008
Director of Marketing, Admin and HR
Woodhaven Country Club
10.2002 - 12.2004
High School Diploma -
Champlain High School
No Degree - Television Production
College of The Desert
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