Lola Alford

Supplemental Instruction Mentor | January 2026-Present

• Guided supplemental instruction leaders by delivering constructive feedback and conducting goal-setting meetings to enhance instructional effectiveness.
• Led weekly team meetings focused on fostering collaboration and boosting team productivity.
• Delivered weekly presentations on professional development objectives to enhance team skills.
• Collaborated with faculty to align mentorship strategies with academic goals and objectives.
• Enhanced mentee performance by providing personalized guidance and support.

Supplemental Instruction Leader | January 2025-Present

• Facilitated engaging biology instruction and additional lessons to enhance understanding for 60 students in weekly 50-minute sessions.
• Engaged in weekly team meetings to enhance skills and foster professional growth.
• Designed and implemented weekly lesson plans and session materials for three consecutive semesters.
• Organized and led interactive review sessions in a 300-person lecture hall, providing clarity on complex topics before exams.

• Assisted patients with prescription inquiries and medication management.
• Processed prescription orders using pharmacy management software to ensure accuracy.
• Coordinated with healthcare providers to resolve prescription-related issues efficiently.
• Enhanced patient satisfaction by providing personalized pharmacy care and addressing individual needs.
• Maintained the highest level of patient confidentiality by diligently adhering to HIPAA regulations and company privacy policies.

• Provided compassionate care to clients, ensuring their physical and emotional well-being.
• Assisted with daily living activities, enhancing client independence and quality of life.
• Monitored client health conditions, reporting changes to medical personnel promptly.
• Observed and learned from medical professionals while assisting in the care of hospice patient with dementia.
• Facilitated memory care exercises to enhance cognitive function and promote overall health.

• Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
• Assisted in training new staff on operational procedures and customer engagement techniques.