Bianca Smith
Daphne,AL
Summary
- Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
Work History
Office Professional
AltaPointe Health
11.2022 - 10.2023
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Cashier
Publix Grocery Store
09.2021 - 08.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Lifted up to thirty pounds at once and used pallet jack to move heavier loads
Cashier/Grocery Stocker
Sprouts Farmer Market
03.2018 - 05.2021
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assessed floor displays to restock merchandise.
- Assisted customers with product, promotion and policy information.
- Processed payments and bagged items for customer check out.
- Pushed carts and loaded customer purchases into vehicles.
- Updated pricing and sales signs to promote merchandise.
- Maintained current and accurate inventory with cycle counts and audits.
- Pulled items from stock using lift equipment and added to shelves or bins.
Sales Associate
Express Scripts
10.2014 - 01.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Hostess/Hospitality Assistant
Marriott Grand Hotel
08.2013 - 08.2014
- Welcomed customers to property and offered immediate assistance with needs.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Assisted guests by promptly responding to questions, requests and concerns.
- Provided directions, recommended activities and made dining reservations for guests.
- Provided highest quality customer service standards by anticipating customer needs.
- Resolved guest problems and complaints to improve overall satisfaction.
- Took reservations according to room vacancy and duration of stay.
- Kept track of guest payments, documentation and reservations using computer programs and databases.
- Answered telephone calls and emails from clients to address various questions and concerns.
- Kept lobbies, hallways and common areas clean and organized.
Sales Associate
Charlotte Russee
05.2012 - 08.2014
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
Cashier/Grocery Bagger
Winn Dixie Supermarket
05.2009 - 08.2012
- Marked and labeled containers with accurate shipping information to prevent delays.
- Maintained knowledge of current sales and promotions.
- Responded to customer questions and request in a prompt and efficient manner.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Assisted customers with getting groceries loaded in vehicles.
- Participated in available training courses to improve sales skills and product knowledge.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Managed cash register operations using POS system and processed sales and returns.
Teller
New Horizons Credit Union
12.2023 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Cashier
Fresh Market Inc.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Pending Associates Degree - Still Enrolled
Bishop State Community College
Mobile, ALFaulkner State Community College
Fairhope, ALHigh School Diploma -
Daphne High School
Daphne, AL05.2011
Skills
- 14 years of customer service skills
- Reliable and Punctual
- Documentation and Recordkeeping
- Quality Assurance
- Integrity and Dependability
- Multitasking and Prioritization
- Time Management
- Critical Thinking
Timeline
Teller
New Horizons Credit Union
12.2023 - 07.2024
Office Professional
AltaPointe Health
11.2022 - 10.2023
Cashier
Publix Grocery Store
09.2021 - 08.2023
Cashier/Grocery Stocker
Sprouts Farmer Market
03.2018 - 05.2021
Sales Associate
Express Scripts
10.2014 - 01.2015
Hostess/Hospitality Assistant
Marriott Grand Hotel
08.2013 - 08.2014
Sales Associate
Charlotte Russee
05.2012 - 08.2014
Cashier/Grocery Bagger
Winn Dixie Supermarket
05.2009 - 08.2012
Cashier
Fresh Market Inc.
Pending Associates Degree - Still Enrolled
Bishop State Community College
Faulkner State Community College
High School Diploma -
Daphne High School
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