Lola Brown-Norris
Nashville,Tennessee
Summary
Experienced administrative professional seeking a organization that values and leverages my skills in office management and administration. Strong commitment to trust and confidentiality, with a diverse range of supporting abilities that will benefit your organization, industry, and the community.
Overview
27
27
years of professional experience
Work History
Executive Coordinator
Fisk University
09.2006 - 03.2025
- Provided administrative support and services for the Division of Finance
- Maintained strict confidentiality standards, while maintaining discretion
- Handled sensitive information with discretion, maintaining trust among colleagues and stakeholders alike.
- Organized travel arrangements for faculty and staff, ensuring seamless itineraries and minimal disruption to work schedules.
- Reconciled monthly purchasing card statements
- Interacted on a daily basis with students, parents, alumni, faculty and staff, and university guests
- Organized staff meetings and events, etc.
- Exercised independent judgment in support of senior leadership and corporate mission.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Assisted in the development of a travel policy promoting consistency across departments.
- Screened incoming mail and responded to telephone and email inquiries.
- Enhanced office efficiency by streamlining processes and implementing time-saving strategies.
- Managed calendar, phone, and schedule, resolving conflicts and providing daily updates
- Gathered and organized materials to support department operations.
- Organized spaces, materials and catering support for internal and client-focused meetings
Secretary, Disability Services
Pitt Community College
12.2004 - 01.2006
- First point of contact for the office while maintaining strict confidentiality standards while performing advanced administrative office tasks
- Provided all administrative assistance tasks to all Directors, which include creating office correspondence, letters, emails, necessary brochures, PowerPoint Presentations and any statistical reports as required
- Advised and interacted with students, faculty and members of the general public daily
- Organized filing system and monitored appropriate student records
- Assisted students iin completing necessary required for accommodations
- Presented workshops for students pertaining to setting and achieving goals
- Prepared travel requisitions and purchase requisitions for travel and ordering supplies
- Other various duties as assigned as necessary to ensure office success
Admissions and Records Specialist
Pitt Community College
04.2001 - 04.2004
- Processed and entered applications for admissions
- Determined initial residency status for applicants applying via mail or Internet
- Processed registration for curriculum students, entered and verified grade sheets from faculty, mailed grade reports to students and distributed to faculty advisors
- Processed requests for transcripts, deferments, verification of enrollment, change of address, official withdrawals, change of major and change of semester
- Data entry tasks related to all documents received in the Office of the Registrar, including disadvantaged/handicapped questionnaires, non-returning student follow-up forms, reasons for official withdrawals, evaluations, graduation date, transcripts received/issues, and entered, encoded, and verified data in computer
- Provided customer service on a daily basis
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Coordinated large-scale file migrations during office relocations or expansions while minimizing disruptions to daily operations.
- Verified student eligibility and updated student records and collected and organized data.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Assisted with typing, data entry, and answering incoming calls as required.
Customer Service Representative
Fed Ex Logistics
10.1997 - 08.2000
- Assisted dealers with questions regarding movement of forklift trucks
- Prepared necessary paperwork for shipping forklift trucks including, but not limited to: bills of lading, customs papers and government routing documents
- Have also held positions in accounts receivables and accounts payable
- Other duties included: processing payroll, incoming and outgoing mail, and assisting in the weekly accounting close
Education
Associate of Applied Science - Office Systems Technology
Pitt Community College
Winterville,NC05.2002
Office Administration
Nashville State Technical Institute
NashvilleSkills
- Certified Notary Public
- Advanced Microsoft Office Skills
- Customer service
- Office administration
- Executive support
- Meeting coordination
- Expense reporting
- Travel arrangements
- Adaptability and flexibility
- Discretion and confidentiality
- Teamwork and collaboration
- Multitasking Abilities
Languages
English
Native or Bilingual
Timeline
Executive Coordinator
Fisk University
09.2006 - 03.2025
Secretary, Disability Services
Pitt Community College
12.2004 - 01.2006
Admissions and Records Specialist
Pitt Community College
04.2001 - 04.2004
Customer Service Representative
Fed Ex Logistics
10.1997 - 08.2000
Associate of Applied Science - Office Systems Technology
Pitt Community College
Office Administration
Nashville State Technical Institute
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