Lola Howell

• Provide administrative and organizational support to a real estate team in a professional, client-focused environment.
• Assist with content planning, scheduling, and day-to-day coordination for real estate marketing.
• Create and coordinate social media content to promote residential properties, services, and the Further Properties brand.
• Develop captions, story ideas, marketing concepts, and engaging content to attract and connect with potential clients.
• Strategically repurpose content across multiple accounts and platforms.
• Track content performance and adjust strategies based on engagement and results.
• Support the team with organization, communication, and marketing tasks to maintain a polished professional presence.

• Helped plan and organize events, coordinating details and supporting event logistics.
• Assisted with Mocs Marketplace initiatives and promotional efforts.
• Created flyers, social media content, and promotional materials to increase awareness across campus.
• Attended events, interacted with attendees, and captured content for promotional use.
• Helped develop marketing ideas and coordinate promotional activities for events and programs.
• Assisted in developing entrepreneurship programs to enhance community engagement and business growth.
• Conducted market research to identify trends and inform program development for aspiring entrepreneurs.

• Manage daily store operations and customer interactions independently.
• Answer customer questions and schedule pointe shoe fittings based on customer availability.
• Coordinate appointments and help customers understand fitting and purchasing options.
• Process transactions accurately and maintain organized inventory.
• Maintain a welcoming, professional, and organized retail environment.

• Managed daily store operations while providing professional, personalized customer service.
• Answered phone calls, responded to customer questions, and scheduled ear-piercing appointments based on customer availability.
• Used Excel to organize information and support daily store operations.
• Assisted with employee scheduling and coordinated daily tasks to maintain efficient store operations.
• Received, organized, and maintained inventory.
• Operated POS systems and accurately handled transactions and financial responsibilities, including preparing deposits for the bank.
• Communicated with customers and employees through phone, email, and in-person interactions.
• Performed ear piercings and clearly explained after-care instructions to customers.

• Delivered attentive, professional customer service while managing multiple tables and priorities in a fast-paced environment.
• Built positive customer relationships by understanding guest needs and responding professionally to questions and concerns.
• Communicated effectively with customers and team members to maintain smooth daily operations.
• Trained new employees on customer service standards, workplace procedures, and effective guest interactions.

• Managed and created content for university and NewMocs social media accounts.
• Developed professional posts, captions, reels, and content ideas to increase student engagement and university visibility.
• Communicated university initiatives and information through clear, engaging digital content.

GPA: 3.7

• Dean's List 2022-2026
• Honor Roll 2022-2026
• Ronald Mcdonald Scholarship Recipient
• Sigma Kappa Member
• 3.7 GPA