Alissa Hutchison
Las Vegas,NV
Summary
Committed and meticulous with 10+ years of experience in customer service, quick typing skills and strong work ethic. Expert at coordinating and completing projects with minimal supervision while meeting deadlines. Proven strengths in relationship building and communication. Continuously striving to do better, learn more and advance wherever I can.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Zappos
Las Vegas, NV
07.2020 - Current
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Led team engagement to assist cross-functional departments and achieve goals.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Monitored service desk ticket queues in Jira to facilitate timely response and resolution.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
AML/KYC Analyst
Prime Trust
Las Vegas, NV
08.2018 - 07.2020
- Hired as Office Admin, promoted to KYC/AML Analyst within one month of employment.
- Interviewed and trained new employees.
- Created detailed technical reports highlighting findings to diverse stakeholders while maintaining and building client relationships.
- Collaborated with AML officials to analyze transaction data and identify patterns and trends potentially indicative of unethical activity.
- Kept comprehensive logs tracking compliance documents and tasks to contribute to achieve conformity with company policies and client expectations.
- Maintained records detailing current, prospective and declined client profiles for further analysis and future reference in negotiation of new contracts and new client intake.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Corporate Trainer
Dutch Bros
Tempe, AZ
09.2015 - 08.2018
- Hired as Barista, promoted to Shift Lead and Corporate Trainer.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Documented receipts, employee hours and inventory movement as well as maintaining optimal stock levels.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05.2014
Some College (No Degree) - Business Communications
Arizona State University
Tempe, AZSkills
- Conflict mediation
- Jira proficiency
- Data evaluation
- Spreadsheet management
- Quality control
- Problem resolution
- High-energy attitude
- Extremely detail oriented
- Experienced in coordinating/scheduling
- Microsoft Office proficiency
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Limited
Timeline
Customer Service Specialist
Zappos
07.2020 - Current
AML/KYC Analyst
Prime Trust
08.2018 - 07.2020
Corporate Trainer
Dutch Bros
09.2015 - 08.2018
High School Diploma -
Mohave High School
Some College (No Degree) - Business Communications
Arizona State University