Summary
Overview
Work History
Education
Skills
Timeline
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Lola Manzitto

Tuscaloosa

Summary

Dynamic barista with a proven track record at Cafe Botanica, excelling in customer service and upselling strategies. Enhanced customer loyalty through personalized beverage crafting and effective complaint resolution. Demonstrated strong communication skills and maintained high standards of cleanliness, contributing to a welcoming atmosphere and boosting repeat business.

Overview

2026
2026
years of professional experience

Work History

Retail Worker

Patino
  • Developed new employee onboarding program, accelerating training process and improving new hire performance.
  • Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.l.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Cafe Botanica
02.2022 - 08.2025
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.

Barista

Bagels And Joe
08.2022 - 11.2022
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

Business Accountancy

Lincoln East High School
Lincoln, NE

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning
  • Relationship building
  • Cash handling accuracy
  • Merchandise display
  • Product knowledge expertise
  • Order processing
  • Problem-solving
  • Time management
  • Register operation
  • Customer feedback management
  • Merchandising expertise
  • Seasonal display setup
  • Cash register operation
  • Complaint handling
  • POS system operation
  • Conflict resolution techniques
  • Upselling strategies
  • Sales floor organization
  • Gift wrapping
  • Multitasking
  • Effective communication
  • Customer engagement
  • Product labeling
  • Product restocking
  • Sales target achievement
  • Seasonal promotions
  • Friendly and helpful
  • Reliable and responsible
  • Attention to detail
  • Adaptable and flexible
  • Honest and dependable
  • Team cooperation
  • Strong communication and interpersonal skills
  • Organization
  • Cash handling
  • Engaging with diverse customers
  • Inventory and stocking

Timeline

Barista

Bagels And Joe
08.2022 - 11.2022

Barista

Cafe Botanica
02.2022 - 08.2025

Retail Worker

Patino

Business Accountancy

Lincoln East High School

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Lola Manzitto