LOLA MARTINEZ
Las Vegas,NV
Summary
Contact communicative customer service representative. Motivated to maintain customer satisfaction and comfortability and making sure their needs were all met. History managing inbound calls, large quantities of money, scheduling appointments as well as taking payment over the phone. Dedicated customer service representative with skills to work in a fast paced work environment to ensure everything gets completed and everybody is satisfied.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Wing Nutz
08.2024 - Current
- Serve and bartend by myself a full shift and make sure drinks and food are served in a timely manner.
- Knowledge of all our sides and wing sauces since our secret sauce menu has about 100 sauces that must be memorized.
- Knowledge of POS system and knowing how to void orders, add discounts, and keeping up with to-go orders.
Server
Hammered Harry’s
03.2023 - Current
- Served food and beverages promptly and providing service with sarcasm to my tables.
- Make hats with “insults” to get my table to laugh and enjoy their experience and making them feel welcomed.
- Food running and bussing tables in a timely manner to keep the work area clean.
Customer Service Representative
Intouch Medical Marketing
05.2021 - 10.2022
- Scheduled wellness visits on behalf of the medical group Hill Physicians that is based in Northern California
- Maintained knowledge of what the medical assistants and physician assistants would walk through with the patient during the appointment
- Assisted members by letting them know their benefits on behalf of the medical group as well as their insurance
Education
High School Diploma -
Desert Pines High School
Las VegasI Am Currently Enrolled At College Of Southern Nevada - Political Science
College of Southern Nevada
6375 W Charleston BlvdSkills
- Excel Spreadsheet
- Credit Card Payment Processing
- Report Creation
- Knowledge with Salesforce
- Suggestive Selling Techniques
- Dietary Restrictions
- Upselling
- Greeting and Escorting Guests
- Exceptional customer service
Timeline
Server/Bartender
Wing Nutz
08.2024 - Current
Server
Hammered Harry’s
03.2023 - Current
Customer Service Representative
Intouch Medical Marketing
05.2021 - 10.2022
High School Diploma -
Desert Pines High School
I Am Currently Enrolled At College Of Southern Nevada - Political Science
College of Southern Nevada
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