Lola Ojo
Melissa,TX
Summary
Customer Service Professional with 7+ years of experience in fast-paced environments. Proven ability to improve customer satisfaction, achieve thoroughness and accuracy in tasks, and build sustainable relationships with clients.
Overview
8
8
years of professional experience
Work History
Residential Life Officer
University of East London
London, UK
02.2022 - 08.2022
- Coordinated administrative processes for students, including room assignments, room changes, contract releases, student files, key control, and work orders
- Monitored adherence to Residential Life and Housing policies and procedures, rules, and regulations
- Provided general customer care.
Logistics Supervisor
Adonai Logistics
London, UK
01.2015 - 01.2022
- Oversaw and supervised the day-to-day transport operations of containers
- Communicated with clients and updated agreed tariffs for suppliers
- Reconciled invoices and provided accurate records of information within the agreed prioritized time frame
- Built sustainable relationships and trust with client accounts through interactive and open communication
- Provided general customer care.
Education
MBA - International Business
Houston Christian University
Houston, TX05-2024
Master of Science, Finance and Management -
University of Sunderland
03.2020
Bachelor of Arts, Accounting and Financial Management -
University of Sunderland
02.2018
BTEC Level 5 HND Diploma, Business Management -
St. Patrick’s College
04.2016
Skills
- Team-oriented
- Excellent verbal and written communication skills
- Self-motivated
- Microsoft Office skills
- Excellent time management
- Effective listening skills
- Organized and professional
- Work Coordination
Timeline
Residential Life Officer
University of East London
02.2022 - 08.2022
Logistics Supervisor
Adonai Logistics
01.2015 - 01.2022
MBA - International Business
Houston Christian University
Master of Science, Finance and Management -
University of Sunderland
Bachelor of Arts, Accounting and Financial Management -
University of Sunderland
BTEC Level 5 HND Diploma, Business Management -
St. Patrick’s College