Lola Phranasith
Webster,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Server/Host/To-Go Server
The 99 Restaurant
Auburn, MA
02.2025 - 10.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Anticipated and addressed customer needs promptly to enhance experience.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Fulfilled customer requests and provided clear answers to inquiries, boosting satisfaction.
- Engaged customers in conversation using strong interpersonal skills to create welcoming atmosphere.
- Presented menu specials and answered dining questions clearly.
- Took food and beverage orders accurately using POS system.
- Communicated guest requests to kitchen and bar staff.
- Delivered meals and drinks to tables promptly.
Host/To Go Specialist/Server
Yummy Chinese
Dudley, ME
02.2022 - 07.2024
- Greeted and seated guests promptly upon arrival.
- Managed reservations and coordinated dining flow efficiently.
- Supported servers with menu expertise and addressed customer inquiries promptly.
- Trained new hosts on procedures and customer service standards, enhancing guest experiences.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Handled incoming calls during busy shifts, ensuring timely communication and service.
Education
Shepherd Hill Regional High School
Dudley, MA 09.2020 - 06.2024
Skills
- POS system operation
- Customer satisfaction
- Conflict resolution
- Customer engagement
- Team collaboration
- Interpersonal communication
- Active listening
Timeline
Server/Host/To-Go Server
The 99 Restaurant
02.2025 - 10.2026
Host/To Go Specialist/Server
Yummy Chinese
02.2022 - 07.2024
Shepherd Hill Regional High School
09.2020 - 06.2024