Bachelor of Science - General Studies
University of North Carolina At Pembroke
Pembroke, NC 08.2023 - Current
LOLA ALSTON-PITTMAN
Benson,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Education
Bachelor of Science - Computer Science
Saint Augustine's University
Raleigh, NC 08.1982 - 05.1987
Certification
- Certified IRA Services Professional
Work History
Manager, Time Deposits and CIS Operations
First Citizens Bank Data Center
Raleigh, NC
11.1987 - 03.2023
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor
- Managed the recruitment process for new employees including interviewing candidates and conducting background checks
- Ensured that operational processes were being followed correctly by team members
- Coordinated with other departments within the organization to ensure smooth operations
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
- Managed relationships with tax authorities, bankers and auditors
Skills
- Excellent Customer Service Skills
- Strategic Planning
- Performance Management
- Operations Management
- Performance Evaluations
- Time Management
- Proficient in MicroSoft Office
- Proficient Written and Verbal Communication
- Vass knowledge of personal tax laws and regulations
Accomplishments
- Achieved successful system conversions through efficiently reviewing and formatting customer demographics and data
- Supervised team of 15 staff members
- Documented and posted general ledger entries to account for funds distributed to customers for Paycheck Protection Loans during 2020
- Collaborated with IT team to update process for validating Non-Resident Alien customers
Affiliations
- Youth Bible Study Teacher
- Vacation Bible School Director
- Church Usher
- Served as poll assistant, judge and chief judge for primary and general elections
Timeline
Bachelor of Science - General Studies
University of North Carolina At Pembroke
08.2023 - Current
Manager, Time Deposits and CIS Operations
First Citizens Bank Data Center
11.1987 - 03.2023
Bachelor of Science - Computer Science
Saint Augustine's University
08.1982 - 05.1987
Overview
35
35
years of professional experience
1
1
Certification
5
5
years of post-secondary education
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