Lola Reyes
Brooklyn,NY
Summary
Coachable and adaptable Office Manager / Coordinator who thrives in fast-paced and challenging environments.
Proactive and meticulous Office Manager with over 20 years of experience in the Customer Service industry. Proficiencies in inventory control, expense filing, staff training, and development. Strong initiative to learn skills from peers and superiors. Customer-oriented team player with expertise in generating optimal satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COORDINATOR - OFFICE MANAGER
YKK USA
02.2023 - Current
- Streamlined event planning processes by implementing a centralized system for hotel bookings, flight reservations, and restaurant bookings; reduced administrative tasks by 30% and improved overall efficiency
- Orchestrated end-to-end logistics for nationwide events across the Global Marketing Group, handling all travel arrangements, accommodation bookings, and restaurant reservations; ensured seamless execution and attendee satisfaction.
- Supported Account Managers nationwide via programs such as SalesForce, YKK Zipline and Waveport.
- Coached employees through day-to-day work and complex problems.
- Managed office supply ordering, inventory, and replenishment, in charge of guest and client services.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- ● Created Sample Room inventory management system now implemented throughout GMG offices around the country.
Receptionist - Secretary
Moritt Hock & Hamroff
03.2018 - 10.2022
- Provided administrative and clerical support via DMS software as well as time entry using tools like ProLaw, Word and Excel for Attorneys and Paralegals.
- Provided clerical support to Attorneys and Paralegals by copying, faxing, and e-filing documents.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed over 30 clients per week with friendly greetings, answered general questions, gathered nature of visit, and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
Field Enumerator - Customer Service
U.S. Census Bureau
03.2020 - 10.2020
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers, diffused politically charged interactions with 20 yrs of customer service experience, quick thinking and a sense of humor.
- Verified information on survey forms using US Census tracking technology.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Persuaded residents to comply with census activities through effective management of residents' objections.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 15 community households per day.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Education
Bachelor of Science - Computer Sciences And Technology
Plaza College
Forest Hills, NYSkills
- 20 years of customer service experience
- Excel, Word, PowerPoint, Power Bi
- SalesForce, Concur, Wings - Nova
- DMS, ProLaw proficient
- Financial Management
- Strong organization and deadline completion
- Small and large-scale Event Coordination
- Discretion and Confidentiality
- Work Planning and Prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Utilize PowerBi to present tracking and sales information for all Account Managers in NYCO.
- Create and maintain Expense lists and inventory utilizing Excel to streamline office supply and Sample order placing.
Certification
UX Design
NYS Public Notary (Pending oath)
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
COORDINATOR - OFFICE MANAGER
YKK USA
02.2023 - Current
Field Enumerator - Customer Service
U.S. Census Bureau
03.2020 - 10.2020
Receptionist - Secretary
Moritt Hock & Hamroff
03.2018 - 10.2022
Bachelor of Science - Computer Sciences And Technology
Plaza College