Lola Ringen
Carthage,MO
Summary
Accomplished Special Education Teacher and Customer Service Agent with a proven track record in developing individualized learning plans and enhancing customer satisfaction. Skilled in CRM software and adept at complaint handling, consistently delivered tailored solutions.
Formerly excelled at Alorica, demonstrating empathetic client engagement and innovative problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
Alorica
07.2022 - 07.2024
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Sales Agent
Communications Solutions
05.2017 - 03.2021
- Assisted call-in customers with questions and orders for HughesNet internet.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Special Education Teacher
Carthage R-9 School District
07.2009 - 05.2014
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Led activities that developed students' physical, emotional, and social growth.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Partnered with standard education teachers from across academic departments.
- Taught students across multiple classifications and degrees of special needs.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Special Education Teacher
Avilla R-13 School
08.2000 - 06.2010
- Led activities that developed students' physical, emotional, and social growth.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Instructed students with physical and cognitive disabilities.
- Taught students across multiple classifications and degrees of special needs.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Education
Bachelor of Science - Education
Missouri Southern State University
Joplin, MO05.2000
Skills
- Call Control
- Information Verification
- Complaint Handling
- De-Escalation Techniques
- CRM Software
- Payment Processing
- Empathetic and genuine
Timeline
Customer Service Agent
Alorica
07.2022 - 07.2024
Sales Agent
Communications Solutions
05.2017 - 03.2021
Special Education Teacher
Carthage R-9 School District
07.2009 - 05.2014
Special Education Teacher
Avilla R-13 School
08.2000 - 06.2010
Bachelor of Science - Education
Missouri Southern State University
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