Lola Robinson
Hartsville,SC
Summary
With a distinguished career at the SC Department of Probation, Parole, and Pardon Services, I significantly enhanced public safety and reduced recidivism through expert offender supervision and risk assessments. Skilled in case management and effective communication, my work has always been driven by a commitment to community safety and rehabilitation.
Overview
27
27
years of professional experience
Work History
Probation and Parole Agent ( Retired)
SC Department Of Probation, Parole And Pardon Services
06.2017 - 10.2023
- Enhanced public safety by effectively supervising and monitoring parolees'' compliance with court-ordered conditions.
- Reduced recidivism rates by providing appropriate resources and guidance to help parolees successfully reintegrate into society.
- Worked closely with law enforcement agencies during searches or apprehensions of absconding or noncompliant offenders to maintain order within communities.
- Assisted in the development of policies and procedures related to parole supervision and post-release services, ensuring compliance with state standards and best practices.
- Completed ongoing training in areas such as mental health, substance abuse treatment, and crisis intervention techniques to enhance professional expertise.
- Completed criminal risk assessments to determine level of supervision suited for each offender, using algorithms to determine risks.
- Conducted risk assessments and made informed decisions on appropriate supervision levels for each individual case, balancing accountability with the potential for successful reintegration.
- Responded promptly to violations of parole conditions, initiating appropriate corrective actions or revocations as necessary.
- Participated in multidisciplinary team meetings to discuss cases, share information, and collaborate on effective strategies for managing complex offender populations.
- Maintained detailed case files and documented all interactions with parolees to ensure accurate recordkeeping.
Case Manager
SC Department of Social Services
04.2007 - 06.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Telecommunications Operator
SC Department Of Public Safety
08.2006 - 04.2007
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
Human Service Assistance
Thad E Saleeby Center
09.1996 - 08.2006
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Ensured clients received accurate direct care on daily basis
- Completed Behavior Support Plans based on clients behavior
- Provide thorough, accurate documentation in a timely manner
- Established positive relationships with clients and/ or their families to assess goals to address individual needs and services to suit them.
Education
Bachelor of Arts - Criminal Justice
Coker College
Hartsville, SC12-2006
Skills
- Offender supervision
- Computer Skills
- Community Resources
- Behavior Management
- Strong investigation skills
- Risk and needs assessments
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Trained in defensive tactics
- Task Prioritization
- Intake procedures
- Self Motivation
- Mental Health Assessment
- Court Proceedings
- Case Management
Timeline
Probation and Parole Agent ( Retired)
SC Department Of Probation, Parole And Pardon Services
06.2017 - 10.2023
Case Manager
SC Department of Social Services
04.2007 - 06.2017
Telecommunications Operator
SC Department Of Public Safety
08.2006 - 04.2007
Human Service Assistance
Thad E Saleeby Center
09.1996 - 08.2006
Bachelor of Arts - Criminal Justice
Coker College
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