Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Lola Urbano

Antioch

Summary

Professional approach to service-oriented work in customer service with 10 years of experience. Ability to work independently, and part of an effective work team. Works equally well as part of a team or individually. Take pride in achieving the best possible results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Compassionate volunteer with significant experience in community outreach, fundraising, and event planning. Strong ability to collaborate with diverse groups, fostering positive relationships and promoting inclusive environments. Skilled in problem-solving, communication, and leadership with a record of driving successful initiatives to support underserved populations. Impactful contributions made towards improving community welfare through active involvement and dedication to service goals.

Service-oriented Volunteer committed to collaborating with others to achieve common objectives. Cultured and friendly individual versed in providing clerical support and filing documentation. Commended for assisting with volunteer recognition activities and events to drive outreach.

Overview

2026
2026
years of professional experience
3
3
years of post-secondary education

Work History

Volunteer

Mission impossible
Antioch
01.2022 - Current
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.

In home care

Adriana munoz
Antioch
05.2023 - 05.2024
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed day-to-day duties accurately and efficiently.

Administrative Assistants

Rubicon Programs
Antioch
12.2018 - 06.2019
  • Greeted and welcomed participants and office guests
  • Answered multiple phone lines, faxing, emailing, taking messages and other office duties
  • Assisted support perspective participants with urgent needs
  • Shared general information, answered questions, provided assistance to perspective participants
  • Directed calls to appropriate person and took detailed messages

Ambassador

Rubicon Programs
Antioch
06.2018 - 12.2018
  • Greet and welcome participants and office guests
  • Answer multiple phone lines
  • Assisted support perspective participants with urgent needs
  • Shared general information, answered questions and provided assistance to perspective participants
  • Directed calls to appropriate persons and took detailed messages

Administrative Assistant

Ujima
Antioch
11.2016 - 03.2017
  • Welcomed and greeted clients and office guests
  • Ordered office supplies and researched new deals and suppliers
  • Answered and directed phone calls to the appropriate staff members
  • Managed communication of information in and out of the office
  • Ensured office is kept clean and organized at all times
  • Directed calls to appropriate persons and took detailed messages

Store Helper

St. Vincent De Paul
Pittsburg
01.2009 - 06.2010
  • Greet and welcome customers to the store in a pleasant manner
  • Assist and help customers in locating their items of purchase
  • Maintain the store area neat and clean and sanitized
  • Handle safely and delicately the items and products in a store
  • Provide assistance to the store manager in his day-to-day tasks
  • Suggested changes in workflow to improve efficiency

Babysitter

Jennifer Juarez
Antioch
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Kept records of daily observations and information about activities, meals served and medications administered.

Education

GED -

Some College (No Degree) - Mental Health

Contra Costa College
San Pablo, CA
07.2019 - 07.2022

Some College (No Degree) - Mental Health

Contra Costa College
San Pablo, CA

Manded Reporter -

Contra Costa College

Ged
Antioch, CA

Skills

  • Bilingual English/Spanish
  • Answering multi-lines
  • Communication skills
  • Organizing Skills
  • OSHA10 Certified
  • Customer Services
  • Follow Directions & Instructions
  • Hazmat certified
  • Valid Class C Driver’s License
  • Prioritization
  • Certified Flagger
  • System analysis

Timeline

In home care

Adriana munoz
05.2023 - 05.2024

Volunteer

Mission impossible
01.2022 - Current

Some College (No Degree) - Mental Health

Contra Costa College
07.2019 - 07.2022

Administrative Assistants

Rubicon Programs
12.2018 - 06.2019

Ambassador

Rubicon Programs
06.2018 - 12.2018

Administrative Assistant

Ujima
11.2016 - 03.2017

Store Helper

St. Vincent De Paul
01.2009 - 06.2010

Babysitter

Jennifer Juarez

GED -

Some College (No Degree) - Mental Health

Contra Costa College

Manded Reporter -

Contra Costa College

Ged
Lola Urbano