Lola Vega
Rancho Cucamonga,CA
Summary
Dynamic retail merchandising professional with a proven track record in enhancing customer engagement at American Eagle Outfitters and Old Navy. Demonstrated ability to build strong relationships and effectively upsell, resulting in increased sales through exceptional service and extensive product knowledge. Skilled in POS system operation and collaborative teamwork, consistently contributing to improved store performance and customer satisfaction. Committed to continuous learning and adaptability, bringing a positive attitude to every shift.
Overview
2
2
years of professional experience
Work History
Sales Associate
American Eagle Outfitters
Rancho Cucamonga, CA
09.2023 - 02.2025
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Created positive relationships with clients through effective communication skills.
Sales Associate
Old Navy
Upland, CA
11.2022 - 08.2023
Education
High School Diploma -
Alta Loma High School
Alta Loma, CA05-2023
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CASkills
- Upselling
- Promotional support
- Excellent people skills
- Retail merchandising expertise
- Stocking and receiving
- Calm demeanor
- Money handling
- Cash handling accuracy
- Customer service
- Friendly and outgoing
- Problem-solving skills
- Sales training
- Customer engagement
- Listening skills
- Product recommendations
- Merchandise display
- Brand promotion
- Teamwork and collaboration
- Relationship building
- POS system operation
- Time management
Affiliations
- Hiking.
- Going on walks with animals.
- Going out and trying new things.
- Music.
- Singing.
Timeline
Sales Associate
American Eagle Outfitters
09.2023 - 02.2025
Sales Associate
Old Navy
11.2022 - 08.2023
High School Diploma -
Alta Loma High School
Some College (No Degree) -
Chaffey College
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