Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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LOLA VELAZQUEZ

Lake Worth,FL

Summary

Results-oriented administrative team leader with expertise in managing files, ensuring regulatory compliance, and delivering professional correspondence. Exceptional communicator with meticulous attention to detail and a strong work ethic. Skilled in customer service, multitasking, and time management to provide exceptional experiences to all customers. Seeking opportunities to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Front Office Team Leader /Checkout Operator

DELRAY EYECARE ASSC (Grp of 9 doctors))
Delray Beach, FL
10.2022 - Current
  • Ensured accurate submission of claims by following coding protocols for third-party payers.
  • Verified the accuracy of claim data prior to submission to insurance carriers.
  • Issued invoices to patients based on the services rendered and fee schedules in place.
  • Processed credit card payments from patients in accordance with office policy.
  • Provided customer service support to patients who had questions about their bills or payments due.
  • Prepared daily reports summarizing payments received from patients or other sources.
  • Worked closely with clinical staff to ensure accurate coding practices were followed.
  • Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
  • Managed inventory levels for supplies used in the Front Office department, such as stationery items, key cards.

Team Lead /Ophthalmology Surgical Coordinator

South Florida Vision BB Ophthalmology
Boynton Beach, FL
07.2017 - 09.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Organized pre-operative testing for surgical patients including laboratory tests and imaging studies.
  • Managed communication between surgeons, nurses, anesthesiologists and other healthcare personnel.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Trained new staff in relevant processes and procedures.
  • Called insurance companies to confirm coverage of procedures and services requested by referring physician.
  • Maintained inventory of medical equipment and supplies necessary for surgical procedures.
  • Coordinated and scheduled patient appointments, surgeries, and follow up visits with ophthalmologists.
  • Advised patients on post-operative care instructions such as medications, activity restrictions.
  • Provided assistance to patients in completing insurance paperwork for reimbursement of services.

Education

Certificate - Medical Insurance Coding

South Tech Academy
Boynton Beach, FL
10-2018

GED -

Crystal Lake Middle School
Pompano Beach, FL
09-2009

Diploma / Certification - Medical Assisting

Everest University
Fort Lauderdale, FL
09-2009

Skills

  • Problem-solving capabilities
  • Customer service expertise
  • Collections
  • Ophthalmology coding
  • Medical Procedure Coding
  • Data Coding and Analysis
  • Billing dispute resolution
  • Strong interpersonal skills
  • Data Entry
  • Healthcare claim coding
  • Invoice Coding
  • ICD-10 Coding
  • Payment posting
  • Medical billing and collections

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Office Team Leader /Checkout Operator

DELRAY EYECARE ASSC (Grp of 9 doctors))
10.2022 - Current

Team Lead /Ophthalmology Surgical Coordinator

South Florida Vision BB Ophthalmology
07.2017 - 09.2022

Certificate - Medical Insurance Coding

South Tech Academy

GED -

Crystal Lake Middle School

Diploma / Certification - Medical Assisting

Everest University

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LOLA VELAZQUEZ