LOLA VELAZQUEZ
Lake Worth,FL
Summary
Results-oriented administrative team leader with expertise in managing files, ensuring regulatory compliance, and delivering professional correspondence. Exceptional communicator with meticulous attention to detail and a strong work ethic. Skilled in customer service, multitasking, and time management to provide exceptional experiences to all customers. Seeking opportunities to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Front Office Team Leader /Checkout Operator
DELRAY EYECARE ASSC (Grp of 9 doctors))
Delray Beach , FL
10.2022 - Current
- Ensured accurate submission of claims by following coding protocols for third-party payers.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Issued invoices to patients based on the services rendered and fee schedules in place.
- Processed credit card payments from patients in accordance with office policy.
- Provided customer service support to patients who had questions about their bills or payments due.
- Prepared daily reports summarizing payments received from patients or other sources.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
- Managed inventory levels for supplies used in the Front Office department, such as stationery items, key cards.
Team Lead /Ophthalmology Surgical Coordinator
South Florida Vision BB Ophthalmology
Boynton Beach , FL
07.2017 - 09.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Organized pre-operative testing for surgical patients including laboratory tests and imaging studies.
- Managed communication between surgeons, nurses, anesthesiologists and other healthcare personnel.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Called insurance companies to confirm coverage of procedures and services requested by referring physician.
- Maintained inventory of medical equipment and supplies necessary for surgical procedures.
- Coordinated and scheduled patient appointments, surgeries, and follow up visits with ophthalmologists.
- Advised patients on post-operative care instructions such as medications, activity restrictions.
- Provided assistance to patients in completing insurance paperwork for reimbursement of services.
Education
Certificate - Medical Insurance Coding
South Tech Academy
Boynton Beach, FL10-2018
GED -
Crystal Lake Middle School
Pompano Beach, FL09-2009
Diploma / Certification - Medical Assisting
Everest University
Fort Lauderdale, FL09-2009
Skills
- Problem-solving capabilities
- Customer service expertise
- Collections
- Ophthalmology coding
- Medical Procedure Coding
- Data Coding and Analysis
- Billing dispute resolution
- Strong interpersonal skills
- Data Entry
- Healthcare claim coding
- Invoice Coding
- ICD-10 Coding
- Payment posting
- Medical billing and collections
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Office Team Leader /Checkout Operator
DELRAY EYECARE ASSC (Grp of 9 doctors))
10.2022 - Current
Team Lead /Ophthalmology Surgical Coordinator
South Florida Vision BB Ophthalmology
07.2017 - 09.2022
Certificate - Medical Insurance Coding
South Tech Academy
GED -
Crystal Lake Middle School
Diploma / Certification - Medical Assisting
Everest University
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