Lola Jo McQueen
Server, Cashier, Sales Representative
1705 Dorchester Rd, Brooklyn,New York
Summary
I am reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and good work ethic. I also have extensive experience in inventory management and stocking.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Runner
Nitehawk Cinema
07.2023 - Current
- Delivered correct food items to tables according to order documentation.
- Maintained accurate logs of all deliveries and trips.
- Monitored supplies of key inventory items.
- Provided excellent customer service while meeting challenging time goals.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relationships with regular customers.
- Cleaned and sanitized food preparation and serving areas.
- Ability to consistently carry up to 50+ pounds
Journelle - Bra Fit Specialist - Retail Associate
Jazmin Ingraham
01.2023 - 06.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Bra fit training.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
Java On 4th - Barista and Till Operator
Kathleen Parker
06.2021 - 01.2022
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Lifted up to 50 pounds every week.
Sayvour Farmers Market Stand - Till Operator
Nadina Keller
09.2012 - 08.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sayvour - Server
Nadina Keller
09.2012 - 08.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Arts - Acting For Theater And On Camera For Film And TV
The New York Conservatory For Dramatic Arts
New York, NY 09.2020 - 06.2022
High School Diploma -
The Sage School
Hailey, ID 09.2015 - 06.2018
Skills
Organization
Cash register operation
Written and Verbal Communication
Self-Motivated
Problem-Solving
Organization and Time Management
Teamwork and Collaboration
Decision-Making
Attention to Detail
Maintenance and Repair
Adaptable
Good Customer Service
Bilingual: English and Spanish
EMT Training
Timeline
Runner
Nitehawk Cinema
07.2023 - Current
Journelle - Bra Fit Specialist - Retail Associate
Jazmin Ingraham
01.2023 - 06.2023
Java On 4th - Barista and Till Operator
Kathleen Parker
06.2021 - 01.2022
Associate of Arts - Acting For Theater And On Camera For Film And TV
The New York Conservatory For Dramatic Arts
09.2020 - 06.2022
High School Diploma -
The Sage School
09.2015 - 06.2018
Sayvour Farmers Market Stand - Till Operator
Nadina Keller
09.2012 - 08.2019
Sayvour - Server
Nadina Keller
09.2012 - 08.2015
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