Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Lola L Bernal

Racine,WI

Summary

Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.

Overview

8
8
years of professional experience

Work History

Medical Office Assistant, Medical Assistant

Ascension All Saints Hospital
11.2021 - 04.2025
  • Answered triage calls to offer provider recommendation, advised patients based on nature of urgency
  • Coordinated patient scheduling, check-in, check-out and coordinated insurance authorizations for treatment
  • Updated patient information and insurance details for accurate electronic medical record
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results, prior to office visit
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs and other tests based on patient presentation in office.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered phone calls and messages for 3-physician Physical medicine and orthopedics, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Updated patient information and insurance details for accurate electronic medical records.

Medical Assistant

Advocate Aurora Health Care
01.2017 - 04.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs and other tests based on patient presentation in office.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

Medical Assistant

Milwaukee Career College
Milwaukee, WI

Skills

  • Computer skills

  • Problem-solving

  • HIPAA regulations

  • Medical reception

  • Insurance verification

  • Office administration

  • Phone and email etiquette

  • Appointment coordination

  • Team leadership

  • Multitasking and organization

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Office Assistant, Medical Assistant

Ascension All Saints Hospital
11.2021 - 04.2025

Medical Assistant

Advocate Aurora Health Care
01.2017 - 04.2021

Medical Assistant

Milwaukee Career College

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