Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Loleitha Hawthorne

Simpsonville,SC

Summary

Highly organized and motivated professional with over 25 years of experience in customer service, technical support, and sales. Proven expertise in identifying client needs and delivering tailored solutions to enhance satisfaction. Skilled in troubleshooting, client relations, and proactive support.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Technical Support Coordinator

Verizon Wireless
Greenville, SC
09.2008 - 08.2023
  • Provided remote and onsite customer service.
  • Implemented best practices for providing exceptional customer service experiences.
  • Maintained up-to-date records of user feedback related to product features or functionality.
  • Promoted additional products and services based on client needs.
  • Conducted detailed diagnostic testing to resolve complex issues.
  • Researched escalated complaints to identify root causes and deliver resolutions.

Quality Assurance Coordinator

Verizon Wireless
Greenville, SC
04.2006 - 08.2008
  • Trained new hires in customer service best practices.
  • Performed quality assurance evaluations and coached representatives.
  • Developed sales training materials to boost product and service adoption.
  • Created detailed performance reports for leadership teams.
  • Designed initiatives to improve customer satisfaction scores.
  • Coordinated quality assurance processes across multiple departments.

Customer Service Sales Representative

Verizon Wireless
Greenville, SC
02.2001 - 04.2006
  • Built strong customer relationships through respectful and knowledgeable interactions.
  • Handled customer inquiries and resolved issues efficiently and professionally.
  • Solved complex inquiries with detailed and thoughtful solutions.
  • Educated customers on products, services, promotions, and billing policies.
  • Maintained current knowledge of offerings to provide accurate information.

Education

High School Diploma -

Woodmont High School
Piedmont, SC
06-1995

Skills

  • Customer Service Expert
  • Organized
  • Sales & Upselling
  • Effective Communication
  • Time Management
  • Quality Assurance
  • Analytical Thinking
  • Active Listening
  • Verbal and Written Communication
  • Adaptability to change
  • Self Motivated
  • Customer Relationship Management

Certification

  • Team Builders - Effective Communication Through Behavioral Styles (Verizon Wireless)
  • Business As Usual - Managing Change While Maintaining High Performance (Verizon Wireless)

Timeline

Technical Support Coordinator

Verizon Wireless
09.2008 - 08.2023

Quality Assurance Coordinator

Verizon Wireless
04.2006 - 08.2008

Customer Service Sales Representative

Verizon Wireless
02.2001 - 04.2006

High School Diploma -

Woodmont High School

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