Loletha Gainer
Stamford,CT
Summary
Experienced and reliable customer service professional with extensive Customer Service. Proven ability to enhance customer satisfaction through effective problem-solving and active listening. Skilled in cash handling and maintaining a positive store environment, fostering repeat business and strong client relationships. Committed to delivering exceptional service in high-pressure situations.
Overview
33
33
years of professional experience
Work History
Sales Associate
Khols Department Store
07.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Home Health Aide
Private Duty
02.2015 - 05.2024
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
Customer Service Call Center Representative
Abbott Diabetes Care
07.2005 - 04.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Customer Service Representative
Ace Endico
07.2005 - 04.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Simply Delicious
03.2003 - 04.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Research Customer Problems
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clerical assistant
Bookkeeper
Harry L Thomas
08.2000 - 05.2002
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Data Entry Operator
Oxford Health Plans
01.1997 - 08.2000
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
Accounts Receivable Clerk
Pitney Bowes, Inc
02.1995 - 03.1997
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Batching, Coding, and Data Entry.
- Vendor Inquiries
- Index Invoices using Ovation Imaging Software
Mail Processor
U.S Postal Service
01.1993 - 09.1994
- Processed incoming and out going mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Operated mail sorting machine,
- Improved mail processing efficiency by implementing an effective sorting system.
Customer Care Representative
Mosaic Records
02.1992 - 06.1993
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Updated system with orders.
Education
High School Diploma -
West Hill High School
Stamford, CT01-1979
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Multi-tasking strength
- Reliable and punctual
- Cash handling
- Cash register operation
- Stocking and receiving
Timeline
Sales Associate
Khols Department Store
07.2015 - Current
Home Health Aide
Private Duty
02.2015 - 05.2024
Customer Service Call Center Representative
Abbott Diabetes Care
07.2005 - 04.2009
Customer Service Representative
Ace Endico
07.2005 - 04.2009
Customer Service Representative
Simply Delicious
03.2003 - 04.2004
Bookkeeper
Harry L Thomas
08.2000 - 05.2002
Data Entry Operator
Oxford Health Plans
01.1997 - 08.2000
Accounts Receivable Clerk
Pitney Bowes, Inc
02.1995 - 03.1997
Mail Processor
U.S Postal Service
01.1993 - 09.1994
Customer Care Representative
Mosaic Records
02.1992 - 06.1993
High School Diploma -
West Hill High School
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