Loletia Mack
Houston,TX
Summary
Proven skills in benefits administration, employee relations and application coordination. Knowledgeable about program changes, enrollment periods, and contract negotiation. Demonstrated success in building and deploying well-planned benefits and compensation plans. Competent in onboarding, orienting and training employees, as well as managing enrollments and mediating problems.
Overview
19
19
years of professional experience
Work History
Shift Supervisor, Rx
CVS Pharmacy
10.2021 - Current
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Helper
Lauren Engineers & Constructors Inc.
02.2019 - 09.2019
- Monitored machinery in operation to identify concerns and make corrections or report complex problems
- Directed traffic away from hazardous locations, protecting team members and general public
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables
Truck Driver
Remedial Construction Services L.P
06.2018 - 01.2019
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
- Completed inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Operated vehicles transporting dirt materials for construction projects
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Operated with safety and skill to avoid accidents and delays
Supervisions
SITEL Worldwide Corporation
03.2005 - 11.2012
- Improved quality processes for increased efficiency and effectiveness
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Devised and published metrics to measure organization's success in delivering world class customer service
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Education
Bachelor of Science - Healthcare Administration/Management
University of Houston - Clear Lake
Houston, TX12.2024
Associate of Applied Science - Business Administration And Management
Lee College
Baytown, TX05.2022
High School Diploma -
Westbrook High School
Beaumont, TX05.2006
Skills
- Telemarketing expertise
- Attention to Detail
- Complaint resolution
- Data Entry
- Customer Service
- Microsoft
- Safety awareness
- Team Supervision
- Issue and conflict resolution
- Employee Scheduling
- HIPAA Compliance
- Advising and Educating Patients
Timeline
Shift Supervisor, Rx
CVS Pharmacy
10.2021 - Current
Helper
Lauren Engineers & Constructors Inc.
02.2019 - 09.2019
Truck Driver
Remedial Construction Services L.P
06.2018 - 01.2019
Supervisions
SITEL Worldwide Corporation
03.2005 - 11.2012
Bachelor of Science - Healthcare Administration/Management
University of Houston - Clear Lake
Associate of Applied Science - Business Administration And Management
Lee College
High School Diploma -
Westbrook High School