LOLIN NYAMBURA SACHIDA
Rockville, United,States
Summary
PROFESSIONAL SUMMARY A pro active, good communicator dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
FIRST IMPRESSIONS STAFFING
Silver Spring, MD
01.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed over 50 customers per day which executed excellent sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Sorting , delivering incoming mail ,collecting and sending outgoing mails
- Assisted customers with setting appointments,special order requests and arranging merchandise pickup.
Customer support
Safaricom Network Providers Nairobi -Kenya
08.2016 - 01.2018
- Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions
- Managed to dial out over 100 calls daily and receive over 50 calls from clients.
- Organized customer information and account data for business planning and customer service purposes
- Monitored phone, fax and electronic database systems for incoming customer inquiries
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses
Education
Information Technology(Google IT, ComptiaA+)
Per Scholar Institute
Silverspring-Maryland01.2022
Library And Information Science
Rift Valley Technical Training Institute
Nairobi-Kenya08.2015
Skills
- Troubleshooting and Diagnostics
- Application installations
- Mac systems,windows and linux
- Data recovery
- TCP/IP
- Hardware and soft ware
- Customer Complaint Resolution
- Organizational skills
- Good Telephone Etiquette
Timeline
Customer Support Representative
FIRST IMPRESSIONS STAFFING
01.2019 - Current
Customer support
Safaricom Network Providers Nairobi -Kenya
08.2016 - 01.2018
Information Technology(Google IT, ComptiaA+)
Per Scholar Institute
Library And Information Science
Rift Valley Technical Training Institute