Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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LOLING THORNTON

Midland,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

19
19
years of professional experience

Work History

Personal Shopper

Instacart
06.2022 - Current
  • Satisfied over 10 customers with quick, accurate service under tight deadlines daily.
  • Shopped at customer's chosen store, verified replacement items; selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Office Assistant

Global Personnel, Inc
03.2017 - 06.2022
  • Accurately process Account Receivable invoices in OpenInvoice and Enertia
  • Assisted medical staff by providing scanning services to scan and upload medical files into data management software
  • Collaborated with human resources manager to track and document timesheets in timely manner
  • Utilizing UltiPro Time Management System for payroll
  • Diligently scanned and uploaded 300-400 invoices daily
  • Directed calls to appropriate staff, or handling inquiries within scope of job
  • Pleasantly answered phones, taking detailed and accurate messages for various clients.

Customer Service Associate

Walmart Supercenter
08.2015 - 12.2016
  • Assessed and processed returns according to store policy
  • Handled MoneyGram and Walmart to Walmart money transfers, Check Cashing, Process Money orders
  • Prepared returns for defective status or resale
  • Processed defective tickets for merchandise sent to claims
  • Returned saleable merchandise to sales floor
  • Used cash register to complete sale of groceries, toys, home goods, electronics, etc
  • On POS system.

HRS – Office Assistant/Benefits Clerk

Midland Independent School District
03.2014 - 06.2015
  • Answered phones, transfer calls and take accurate messages
  • Assisted with scheduling Job Fairs for Directors, preparing presentation materials for events
  • Created and maintained Housing Voucher Program files, updating periodically
  • Made travel arrangements for Directors and other personnel for Job Fairs and other events
  • Open and distributed mail, make copies of various office documents
  • Prepared Orientation packets for new hires
  • Responded to request for verification of employment for current and prior employees
  • Updated HR Budget, creating reports for Executive Director and Finance Dept

Customer Service Associate

JC Penney Retail Stores, Inc
02.2005 - 03.2012
  • Assisted customers in selection of blinds, shades, and custom drapery
  • Greeted customer upon entry into Home Department
  • Performed inventory of merchandise, maintaining orderliness of stockrooms
  • Prepared orders for custom window treatments for customers, maintaining log of customer orders
  • Used computer register to complete sale of home goods.

Education

Some College (No Degree) - Business Administration

Southern New Hampshire University
Manchester, NH

Skills

  • Customer Service Excellence: Greeted and assisted customers in the selection of blinds, shades, and custom drapery Processed returns and handled transactions like MoneyGram and Walmart transfers, showcasing exceptional customer service skills
  • General Office Support: Managed incoming calls, distributed mail, made copies, and operated computers, showcasing broad range of administrative skills
  • Retail Operations: Managed cash register operations, completed sales, and ensured efficient store processes, enhancing overall shopping experience for customers
  • Personal Shopper: Shopped and delivered grocery items for Instacart customers Use Instacart phone application to make weekly schedule and review orders put in by customers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Price is what you pay. Value is what you get.
Warren Buffett

Timeline

Personal Shopper

Instacart
06.2022 - Current

Office Assistant

Global Personnel, Inc
03.2017 - 06.2022

Customer Service Associate

Walmart Supercenter
08.2015 - 12.2016

HRS – Office Assistant/Benefits Clerk

Midland Independent School District
03.2014 - 06.2015

Customer Service Associate

JC Penney Retail Stores, Inc
02.2005 - 03.2012

Some College (No Degree) - Business Administration

Southern New Hampshire University

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LOLING THORNTON