Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
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LOLITA BGATOV

Newcastle,CA

Summary

Dynamic Office Manager/ Optician with 8 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

Overview

10
10
years of professional experience

Work History

Assistant Manager/Optician

Viewpoint Optometry
05.2023 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.

Office Manager/Head Optician

ELKHORN FAMILY OPTOMETRY
10.2017 - 01.2024
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes
  • Managed client frame selection processes and walked through lens options
  • Recommended specific lenses, coatings and frames to suit individual client needs
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
  • Managed office inventory and placed new supply orders
  • Conferred with business leaders to evaluate needs and strategize operational

Sandwich Artist

SUBWAY
06.2015 - 10.2017
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses
  • Organized food preparation stations and replenished supplies to maximize efficiency
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Accepted payments and made change to process transactions

Education

Folsom Lake College
Folsom, CA
05.2018

High School Diploma -

George Washington Carver School Of Arts And Science
Sacramento, CA
05.2017

Skills

  • Scheduling appointments
  • Adjusting frames
  • Repairing glasses
  • Cast and crew supervision
  • Patient assessment
  • Answering phones
  • Pre-test procedure
  • Frame selection
  • Evaluating patients
  • Reliable and trustworthy
  • Time management
  • Organizational skills
  • Billing
  • Training and coaching
  • Data entry

References

  • Taisiya Salva Sonnik, Dual Licensed Optician, (916)384-7370
  • Dr. Cynthia Woo, Optometrist, (916)475-5009

Volunteer Experience

  • Light of the Gospel Missionary Church, Video/Media Team, 03/01/16, Present, Film and record services and events on Thursday nights and Sunday mornings, Operate video mixer, Help train new coming volunteers
  • Awana, Volunteer Leader, 01/01/16, Present, Leader of groups of kids on Monday nights, Helped with homework, learning bible verses, and teaching bible lessons

Timeline

Assistant Manager/Optician

Viewpoint Optometry
05.2023 - Current

Office Manager/Head Optician

ELKHORN FAMILY OPTOMETRY
10.2017 - 01.2024

Sandwich Artist

SUBWAY
06.2015 - 10.2017

Folsom Lake College

High School Diploma -

George Washington Carver School Of Arts And Science

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LOLITA BGATOV