Lolita Chapman
Columbia,SC
Summary
Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Motivated, eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specialized in quality, speed and performance improvements. Customer service and sales expert able to identify customer need and deliver solutions to problems. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Site Supervisor
Securitas Security Services USA
01.2024 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Resolved issues among team members to keep employees on task.
Retail Sales Associate
Boscov's Department Store
10.2023 - 12.2023
- 1. I worked in the cosmetics department
- 2. I greeted customers
- 3. I assisted customers with makeup and fragrances
- 4. I opened and closed cash registers
Head Cashier
Lowe's Home Improvement
07.2023 - 09.2023
- I opened and closed the store
- Put money in all registers
- I was in control of breaks and assigned people to their respective areas
- Handled escalated situations
Cashier/Customer Service
Pops fuel gas station
10.2022 - 05.2023
- 1. Greeted customers
- 2. Maintained a clean work environment
- 3. Assisted if needed
- 4. Handled money
- 5. Put up inve
Processor
Wilkes Barre Distribution Center
09.2022 - 10.2022
- Picked and price items then packed them to be sent to Saks stores
Patient Care Advocate
Teleperformance
11.2019 - 06.2020
- 1. I greeted members over the phone
- 2. I assisted members with credit card information
- 3. I refilled and renewed members medication
- 4. Explanation of pharmaceutical insurance benefits
Supervisor RC
Theatres Movies
11.2017 - 08.2018
- I greeted customers upon entry with a warm smile.
- I assigned needed tasks to other employees.
- I assisted customers if needed
- I trained newly hired employees
- I counted inventory and put it in the system
- I ensured customers' happiness at all times
- I promoted high morale with employees
- I ensured the accurate amount of money for management
Cashier
Burger King
03.2017 - 10.2017
- I greeted all customers upon entry with a warm smile.
- I recommended products and helped price items to make it easier for the customers
- I ensured the accuracy of all money in the drawer for management.
- I ensured the cleanliness of the lobby
Education
High school diploma - undefined
Skills
- Courteous demeanor
- Detail-oriented
- Strong communication skills
- Cheerful and energetic
- Store maintenance
- Dependable and reliable
- Cash handling accuracy
- Inventory control procedures
- Staff training and development
- High-energy attitude
- Organized
- Excellent multi-tasker
- Adaptive team player
- Effective team player
- Time management
- Great customer service
- Communication skills
- Customer service
- English
- Computer skills
- Cash handling
- Supervising experience
- Cash register
- Organizational skills
- Microsoft Office
- Microsoft Word
- Typing
- Training & development
Timeline
Site Supervisor
Securitas Security Services USA
01.2024 - Current
Retail Sales Associate
Boscov's Department Store
10.2023 - 12.2023
Head Cashier
Lowe's Home Improvement
07.2023 - 09.2023
Cashier/Customer Service
Pops fuel gas station
10.2022 - 05.2023
Processor
Wilkes Barre Distribution Center
09.2022 - 10.2022
Patient Care Advocate
Teleperformance
11.2019 - 06.2020
Supervisor RC
Theatres Movies
11.2017 - 08.2018
Cashier
Burger King
03.2017 - 10.2017
High school diploma - undefined
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