Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lolita Iriarte

San Fernando,CA

Summary

Accomplished emergency dispatcher and associate with 6 years of experience in high-pressure environments, specializing in maintenance and customer service. Proven ability to manage multiple tasks efficiently while maintaining composure. Completed and received certifications for basic locksmithing and lockbox courses, demonstrating a commitment to professional development in the locksmithing field. Skilled in communication, problem-solving, and troubleshooting, ready to leverage expertise in a locksmith role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Emergency Dispatch Operator

Life Alert
Encino, CA
02.2025 - 05.2025
  • Ensured accuracy of data entered into CAD system for tracking purposes.
  • Communicated effectively with individuals in stressful situations while keeping calm and composed demeanor.
  • Maintained accurate records of all calls received, including time and nature of incident reported.
  • Coordinated with other agencies such as police, fire, ambulance services in order to provide assistance during an emergency.
  • Managed multiple tasks simultaneously while remaining focused under pressure.
  • Utilized a computer aided dispatch system to enter data accurately into the database.
  • Dispatched police, fire, medical, proprietary security companies, and other emergency agencies for callers in distress.
  • Created spreadsheets for data entry, tracking and analysis.
  • Monitored customer service calls and emails to identify areas of improvement in customer service processes.
  • Resolved customer service issues quickly and effectively.

Associate

In-N-Out Burgers
Panorama City, CA
06.2018 - 04.2025
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Performed cash register functions accurately and efficiently.
  • Built relationships with customers by providing friendly customer service.
  • Trained new associates on store operations, policies, and procedures.
  • Replaced door handles and hinges when necessary for security purposes.
  • Assisted with installation of new equipment when necessary.
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Assisted with inventory management and restocking supplies as needed.
  • Monitored inventory levels of food items used during meal services.

Education

Certificate - Locksmithing

California Institute of Locksmithing
Agoura Hills, CA
06-2025

High School Diploma -

Vaughn International Studies Academy
San Fernando, CA
06-2018

Skills

  • Problem solving
  • Attention to detail
  • Inventory management
  • Customer service
  • Data entry
  • Effective communication
  • Telephone reception
  • Teamwork and collaboration
  • Assertiveness

Certification

  • Lockbox course certification from CIL

References

References available upon request.

Timeline

Emergency Dispatch Operator

Life Alert
02.2025 - 05.2025

Associate

In-N-Out Burgers
06.2018 - 04.2025

Certificate - Locksmithing

California Institute of Locksmithing

High School Diploma -

Vaughn International Studies Academy