Lolita Miranda Isaac
Daytona Beach,USA
Summary
Dedicated professional with proven customer service skills and a strong ability to multitask and manage time effectively. Consistently delivers positive experiences for customers while thriving in fast-paced environments. Demonstrates adaptability to changing situations and a commitment to high-quality work. Eager to support team objectives and contribute to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
Frontier Airlines
Denver, Colorado
01.2024 - Current
- Participated in pilot briefings to discuss flight specifics and cabin status.
- Executed pre-flight safety checks, ensuring aircraft readiness and supply adequacy.
- Welcomed passengers, facilitated seating, and managed carry-on luggage storage.
- Assisted passengers with special needs to ensure comfort throughout the flight.
- Showcased safety equipment operation in accordance with FAA regulations.
- Enforced safety procedures by monitoring passenger compliance during flights.
- Delivered snacks and beverages while keeping cabin areas tidy and organized.
- Responded to medical emergencies promptly, documenting incidents in flight reports.
Insurance Verification and Prior Authorization Specialist
Lincare Holdings
Daytona Beach, FL
10.2023 - 01.2024
- Ensured accurate and effective handling of patient contact for operational excellence.
- Resolved customer concerns efficiently to enhance satisfaction.
- Recorded and verified customer information through precise data entry processes.
- Facilitated communication among providers, payers, and health plans regarding prior authorization requests.
- Processed prior authorization requests for durable medical equipment in a timely manner.
- Educated patients on prior authorization processes and requirements to ensure understanding.
- Collaborated with clinical staff to promptly address and resolve authorization issues.
- Maintained confidentiality of patient documentation to comply with HIPAA regulations.
Mental Health Admissions Assistant
BayRidge Hospital/Temporary during Gap
Lynn, MA
07.2023 - 09.2023
- Collected comprehensive information from arriving patients for appropriate unit intake.
- Entered vital patient data into Epic for MD assessment of medical admission needs.
- Monitored patients exhibiting risky behaviors to ensure safety and prevent self-harm.
- Escorted patients to designated units with security support to maintain safety protocols.
- Responded to incoming calls from hospitals and family members regarding patient placement requests.
Gap of Employment
None At This Time
Lynn, Massachusetts
07.2022 - 09.2023
- Cared for sibling during recovery from surgery, beginning January 2022.
- Supported mother from July 2022 to September 2023 due to health decline.
Authorization Specialist
Daytona Heart Group
Daytona Beach, FL
03.2022 - 06.2022
- Authorized patient office visits, echos, and nuclear stress tests through multiple insurance portals.
- Processed authorization requests for six providers daily, ensuring timely completion.
- Verified insurance coverage and benefits for patients at Daytona Heart Group.
- Maintained accurate records of authorization requests and outcomes in the system.
- Collaborated with billing team to ensure prompt submission of claims and authorizations.
- Researched patient eligibility and benefit levels, addressing discrepancies in authorizations.
- Coordinated communication among providers, patients, payers, and departments as needed.
- Monitored daily workflow queues to guarantee accuracy and timeliness of tasks.
Non-Certified-Patient Care Technician II (PCT)
AdventHealth
Daytona Beach, FL
07.2021 - 01.2022
- Assisted nursing staff with wound care, trach care, ileostomy care, and Foley care.
- Administered oral medications to patients under nurse or physician guidance.
- Monitored vital signs and accurately documented patient information in charts.
- Provided emotional support to patients and families during care processes.
- Maintained cleanliness of patient areas by regularly disinfecting surfaces and equipment.
- Collaborated with healthcare team to implement effective patient care plans.
- Transported patients within the hospital using wheelchairs and stretchers as needed.
- Reported any changes in patient conditions immediately to supervising nurse.
Patient Account Coordinator I
Lincare Healthcare
Daytona Beach, FL
07.2020 - 03.2021
- Updated and maintained provider accounts to ensure accuracy and compliance.
- Processed and submitted payment claims to commercial, Medicare, and Medicaid providers.
- Conducted insurance verifications using MVP, eClinicalWorks, Embroil, Availity, and other portals.
- Managed refunds for processed claims to commercial, Medicare, Medicaid providers, and customers.
- Reviewed unadjudicated accounts, adjusting or writing off payments as necessary.
- Communicated with insurance agents and customers regarding account status inquiries.
- Audited patient accounts for accuracy and compliance with established policies.
- Generated monthly reports detailing claims activity for management review.
Machine Operator 111
Sparton Electronics
De Leon Springs, Florida
11.2016 - 05.2020
- Operated machinery to efficiently assemble electronic components and Navy buoys.
- Monitored production lines for quality assurance and compliance with specifications.
- Inspected finished products for defects prior to packaging and shipping.
- Adhered to safety protocols during daily operation of heavy machinery.
- Conducted regular safety checks on equipment before use.
- Collaborated with team members to optimize production processes and efficiency.
- Identified opportunities for cost savings and operational improvements.
- Verified production orders before initiating setup procedures.
Front End/Cashier Assistant
Marshals/ Walgreens
Lynn, Massachusetts
02.2008 - 10.2016
- Facilitated customer purchases and inquiries at front-end register to enhance service delivery.
- Processed cash, credit, and debit transactions with high accuracy and efficiency.
- Resolved customer complaints quickly to improve overall shopping experience.
- Trained new cashiers on register operations and customer service standards.
- Collaborated with team members to ensure smooth customer flow during peak hours.
- Organized and restocked checkout areas to maintain cleanliness and operational efficiency.
- Provided accurate product information on availability, pricing, and payment options.
- Assisted in stocking and managing fitting rooms for various store departments.
Education
Certificate - Medical Administrative Assistant
Everest Institute
Chelsea, MA06.2014
High school diploma -
Classical High School
Lynn, MA06.1984
Skills
- Wound care
- EMR systems
- ICD-10
- CPT Coding
- Microsoft Excel
- Debits and credits
- Vital signs
- Home health
- Microsoft Word
- CPR
- Senior care
- Phone etiquette
- Cleaning
- EClinicalWorks
- Anatomy knowledge
- DME
- Medical scheduling
- Microsoft Office
- EKG
- Blood sampling
- Military
- Epic
- Nursing
- Foley catheter
- Organizational skills
- Sales
- Assembly
- Documentation review
- HIPAA
- Medical coding
- Cash register
- Machining
- Microsoft Outlook
- Medical office experience
- ICD coding
- Word processing
- Patient care
- Insurance verification
- AS400
- Care plans
- Medical billing
- Medicare
- Nursing home experience
- Medical records
- Basic life support
- Microsoft Outlook calendar
- Office experience
- Phlebotomy
- OSHA
- Medical terminology
- Hospital experience
- ICD-9
- Customer service
- Safety procedures
- In-flight service
- Cabin management
- Pre-flight checks
- Conflict resolution
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Data entry accuracy
- Professional appearance
- Passenger guidance
- Company policy adherence
- Physical stamina
- Turbulence management
- Strong work ethic
- Verbal and written communication
- Airline operations
- Teamwork and cooperation
- Calm under pressure
- Passenger support
- FAA regulations
- Multitasking and organization
- Adaptability and flexibility
- Stress management
- In-flight announcements
- Adult AED and CPR
- Preflight briefings
- Problem-solving
- Passenger assistance
- Flight systems proficiency
- Food and beverage service
Certification
- AED Certification
- Food Handler Certification
- CPR Certification
- Driver's License
- BLS Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Affiliations
- I am a grandmother to eleven well-rounded grandchildren. When I am not spending time with my family, I enjoy cooking, swimming, dancing, playing bingo, and, above all, engaging in meaningful communication with family and friends.
References
References available upon request.
Timeline
Flight Attendant
Frontier Airlines
01.2024 - Current
Insurance Verification and Prior Authorization Specialist
Lincare Holdings
10.2023 - 01.2024
Mental Health Admissions Assistant
BayRidge Hospital/Temporary during Gap
07.2023 - 09.2023
Gap of Employment
None At This Time
07.2022 - 09.2023
Authorization Specialist
Daytona Heart Group
03.2022 - 06.2022
Non-Certified-Patient Care Technician II (PCT)
AdventHealth
07.2021 - 01.2022
Patient Account Coordinator I
Lincare Healthcare
07.2020 - 03.2021
Machine Operator 111
Sparton Electronics
11.2016 - 05.2020
Front End/Cashier Assistant
Marshals/ Walgreens
02.2008 - 10.2016
Certificate - Medical Administrative Assistant
Everest Institute
High school diploma -
Classical High School
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