Lolita Shelton
Mineral,VA
Summary
Experienced non-medical Care Provider offering over 15 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Experience working with families adds to the ability and uniqueness on how to deliver services and to build rapport with others. Experience in helping people and those who are struggling mentally and those who are in a crisis. Being a part of a team that delivers the same quality and see the same quality in others.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Public Partnerships
02.2021 - 06.2023
- Improved client comfort by providing exceptional personal care and maintaining clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Contributed to positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Prevented injuries through diligent observation of environment and prompt intervention when needed during mobility assistance tasks.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Adapted quickly to new client situations, building rapport through active listening skills and empathetic approach towards individual needs.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
Ms. Lola's Private Preschool Program
Self-employed
08.2017 - 09.2020
- Enhanced children''s social and emotional development by implementing daily activities focused on cooperation, respect, and communication.
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on their child''s progress.
- Streamlined preschool program operations by collaborating with fellow educators to develop efficient classroom schedules and routines.
- Developed age-appropriate curriculum that incorporated play-based learning techniques for improved cognitive development.
- Promoted a safe and nurturing environment by adhering to safety protocols and promptly addressing any concerns or incidents.
- Fostered strong relationships with families, resulting in increased enrollment and positive word-of-mouth referrals.
- Improved early literacy skills by incorporating engaging storytelling sessions and interactive reading opportunities into daily lessons.
- Created diverse lesson plans that catered to various learning styles, ensuring all students remained engaged and motivated throughout the day.
- Monitored student progress through assessments, adjusting instructional strategies as needed for optimal growth and achievement.
- Implemented creative arts programs that allowed children to express themselves through music, dance, painting, and other forms of artistic expression.
- Supported positive behavior management strategies by modeling appropriate conduct and offering consistent expectations across the program setting.
- Assisted in parent conferences as necessary, discussing children''s strengths, areas for improvement, and potential goals moving forward in their education journey.
- Established partnerships with local community organizations to enhance the preschool program''s offerings and foster a sense of community involvement.
- Developed individualized learning plans for students who required additional support, tailoring instruction to meet their unique needs.
- Enhanced language development by introducing students to new vocabulary words and incorporating language-rich activities throughout the day.
- Evaluated program success through ongoing reflections, adjusting classroom strategies and seeking feedback from colleagues, parents, and administrators as needed for continuous improvement.
- Engaged with parents and families to build positive relationships for children to thrive.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Medical Records Clerk
Central Virginia Health Services
10.2010 - 02.2011
- Streamlined medical record retrieval by implementing efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Reduced errors in patient billing by carefully verifying insurance information during registration process.
- Facilitated smooth transitions for patients transferring between facilities, coordinating release of their medical records following all legal requirements.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Contributed to development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Improved workflow efficiency within department by proactively addressing issues related to organization and storage of physical files.
- Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
- Expedited processing times for incoming correspondence through prompt distribution to appropriate staff members.
Patient Service Representative
Louisa Health And Wellness Center
09.2007 - 10.2009
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Contributed to resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Increased overall practice revenue by diligently collecting co-payments and outstanding balances.
- Served as reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust within clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took co-payments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used Excel to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Family Support Worker
Jefferson Area CHIP
03.2000 - 09.2007
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Led support groups for parents experiencing stress related issues or dealing with mental health concerns.
- Improved children''s school attendance rates by collaborating directly with educators on targeted interventions.
- Reduced the incidence of intergenerational trauma by providing culturally sensitive therapeutic support.
- Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
- Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
- Developed rapport to create safe and trusting environment for care.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Monitored progress and documented patient health status changes to keep care team updated.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Developed and implemented strategies to reduce and prevent family conflict.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Developed and implemented programs to support children's mental health and well-being.
Education
Master of Science - Marriage And Family Therapy
Grand Canyon University
Phoenix, AZ06.2025
Bachelor of Science - Behavioral Health
Grand Canyon University
Phoenix, AZ06.2019
No Degree - Early Childhood Education
Piedmont Virginia Community College
Charlottesville, VA05.2010
High School Diploma -
Louisa County High School
Mineral, VA06.1986
Skills
- Compassionate patient care
- Medication Management
- Care plan implementation
- Emotional Support
- Client rapport
- Physical therapy support
- Behavior Management
- Medication Administration
- Medical Records Management
- Personal Hygiene Assistance
- Case Management
- Dressing assistance
- Nutrition monitoring
- ADL Assistance
- Documentation
- Patient Companionship
- Behavioral Management
- Progress Documentation
- Incident Reporting
- HIPAA Compliance
- Strong Ethics
- Care plan assessment
- Respectful and Compassionate
- End of life care
- Elderly Care
- Dependable and Responsible
- Flexible schedule and availability
- Records Management
- Client documentation
- Relationship Building
Certification
- Early Childhood Education and Development Training - Piedmont Virginia Community College 2008-2010
Timeline
Personal Care Assistant
Public Partnerships
02.2021 - 06.2023
Ms. Lola's Private Preschool Program
Self-employed
08.2017 - 09.2020
Medical Records Clerk
Central Virginia Health Services
10.2010 - 02.2011
Patient Service Representative
Louisa Health And Wellness Center
09.2007 - 10.2009
Family Support Worker
Jefferson Area CHIP
03.2000 - 09.2007
Master of Science - Marriage And Family Therapy
Grand Canyon University
Bachelor of Science - Behavioral Health
Grand Canyon University
No Degree - Early Childhood Education
Piedmont Virginia Community College
High School Diploma -
Louisa County High School