Lolita White
Missouri City,TX
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Senior Community Manager
National Community Renaissance Of California
06.2003 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Evaluated property conditions and recommended improvements.
- Completed annual rent calculations using housing database software.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Fielded inquiries from current and potential community members about property and community offerings.
- Managed community within established cost constraints.
- Implemented property management systems to support community and expertly handle diverse needs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Community Manager
Con-AM Management
03.1996 - 05.2003
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
Community Manager
Sterling Companies
10.1990 - 03.1996
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Evaluated property conditions and recommended improvements.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Agent
Barron Builder
04.1985 - 10.1990
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Conducted property tours to highlight features of properties.
- Kept meticulous records of correspondence between management and tenants.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
Education
High School Diploma -
Madison High School
Houston, TX05.1986
Skills
- Customer Relationship Management
- Workplace Safety
- Vendor Management
- Team Training
- Payment Processing
- Resident Relations
- Staff Management
- MS Office Suite
- Administrative Support
- Leasing and Sales
- Property Inspection
- Property Management
- Employee Performance Management
- Community Relations Management
- Property Showing
- Program Management
- Monthly Financial Statements
- Understanding of Amenities
- Staff Meetings
- Staff Training
- Customer Satisfaction
- Disciplinary Action
- Leasing Strategy Development
- Vendor Contracts
- Office Organization
- Security Deposit Refunds
- Income and Expense Management
- Daily Operations Management
- Collect Payments
- Manage Rentals
- Performance Assessment
- Communications Management
- Creative and Adaptable
- Employee Performance Evaluations
- Detailed Evaluations
- Inspect Buildings
- Oversee Maintenance
- Calendar Management
- Apartment Inspections
Certification
- COS
- AHMA
- TCS
Timeline
Senior Community Manager
National Community Renaissance Of California
06.2003 - Current
Community Manager
Con-AM Management
03.1996 - 05.2003
Community Manager
Sterling Companies
10.1990 - 03.1996
Leasing Agent
Barron Builder
04.1985 - 10.1990
High School Diploma -
Madison High School
- COS
- AHMA
- TCS
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