Lolitha Gunn
Birmingham,AL
Summary
Dedicated and resourceful entry level system administrator with a proven track record in implementing and managing technical strategies. A SME for Moderation Operations. An adept team player passionate about collaborative problem-solving and driving organizational growth through efficient system management. Organized Logistics Specialist with 3+ years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Trust & Safety Analyst
Meta/Accenture IT Company
07.2022 - Current
- Analyzed and reviewed 150 user profiles, videos, and textual content daily
- Investigated and resolved reported issues, ensuring user satisfaction
- Managed customer queries and escalations, delivering effective solutions.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Improved workplace safety by conducting thorough risk assessments and implementing preventive measures.
- Investigated incidents, determining root causes and implementing corrective actions.
- Maintained up-to-date knowledge of relevant laws and regulations, facilitating compliance across company.
- Developed detailed incident reports for internal review, providing valuable insights for ongoing improvement efforts.
Base Service Logistics Rep
U.S Air National Guard
10.2023 - 01.2024
- Provide essential operational and Logistical support services within 117th Air Refueling Wing
- Handled customer inquiries and suggestions courteously and professionally
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Maintained compliance with regulatory standards and safety requirements.
- Liaised with internal departments to optimize productivity and efficiency.
- Maintained quality assurance and customer satisfaction objectives.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Created reports to provide insights into logistics operations and performance.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Maintained safety standards throughout all aspects of logistics operations, minimizing risks associated with handling hazardous materials or working in high-risk environments.
- Tracked orders and notified customers of status or potential delays.
- Monitored performance of logistics operations to identify areas for improvement.
- Optimized inventory management for better order fulfillment and reduced stockouts.
- Managed inventory levels to verify availability of stock for customer orders.
Entry Level System Administrator
McGlothin Services
02.2023 - 10.2023
- Administered and maintained company system to ensure smooth operations.
- Implemented system updates, resolved technical issues, and managed user access.
- Identified and resolved network congestion issues completing up to 50 tickets daily.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Managed user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Analyzed network traffic and performance metrics to optimize system performance.
- Monitored networks and network devices to resolve technical problems quickly.
Disease Intervention Specialist
Alabama Public Health
06.2021 - 12.2022
- Conducted thorough investigations and communicated with individuals testing positive.
- Completed 100 psychosocial evaluations and assessments weekly
- Assessed risk factors of patients and made referrals for further services.
- Enhanced public awareness about disease prevention through conducting community outreach programs and workshops.
- Ensured accurate documentation of case information in compliance with state and federal guidelines, maintaining confidentiality at all times.
- Maintained detailed records of patient progress, documentation of services and case notes, keeping up with over 500 patients case information.
- Collaborated with interdisciplinary teams for development of comprehensive disease intervention strategies.
- Delivered educational presentations at health fairs, schools, community-based organizations and local, state and national conferences.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
COVID-19 Data Analyst
Alabama National Guard
04.2020 - 05.2021
- Supported COVID-19 vaccine operations through data management and record keeping
- Maintained accurate patient data and managed high volumes of forms daily.
- Collaborated with stakeholders to identify business needs and data sources.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
92A Automated Logistical Specialist
U.S Army National Guard
05.2013 - 02.2016
- Established clear communication channels within logistics department, promoting transparency and fostering collaborative work environment.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Improved supply chain efficiency by streamlining inventory management and implementing automated tracking systems.
- Enhanced overall logistical operations by coordinating with various departments to ensure timely delivery of materials and supplies.
- Minimized storage costs by optimizing warehouse space utilization and implementing effective stock rotation procedures.
- Handled day-to-day shipping and receiving overseeing more than 800 packages per day.
Education
Bachelor's Of Health & Physical Education With Psychology - Exercise Physiology
STILLMAN COLLEGE
Tuscaloosa, AL05.2018
High School Diploma -
CENTER POINT HIGH SCHOOL
Birmingham, AL01.2013
Skills
- System Administration
- Network Security
- Logistics Coordinator
- Data Management
- Communication and Leadership
- Microsoft Software Proficiency
- Incident Handling and Resolution
- Quality Assurance
- Data Analysis to Identify Trends
- Risk Management
- Investigations
- Data Entry
- Microsoft Office
- Written Communication
- Supervision and leadership
- Attention to Detail
Certification
- Airman Leadership School Completion
- Personal Training Certification
- CPR & AED Certified
- Hazardous Material / WMD TrainingFSRT- Alabama Fatality Search and Recovery Certified
- Certified ServiceNow System Administrator
Personal Information
Title: System Administrator
References
References available upon request
Timeline
Base Service Logistics Rep
U.S Air National Guard
10.2023 - 01.2024
Entry Level System Administrator
McGlothin Services
02.2023 - 10.2023
Trust & Safety Analyst
Meta/Accenture IT Company
07.2022 - Current
Disease Intervention Specialist
Alabama Public Health
06.2021 - 12.2022
COVID-19 Data Analyst
Alabama National Guard
04.2020 - 05.2021
92A Automated Logistical Specialist
U.S Army National Guard
05.2013 - 02.2016
Bachelor's Of Health & Physical Education With Psychology - Exercise Physiology
STILLMAN COLLEGE
High School Diploma -
CENTER POINT HIGH SCHOOL
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