Lolley Tunkara

Proven Beauty Advisor at Ulta Salon, adept in customer engagement and organization, significantly increased sales through strategic upselling. Excelled in client relationship building and team collaboration, ensuring high-quality customer service and efficient product display management. Demonstrates flexibility and adaptability, mastering product usage education to enhance customer confidence and loyalty.

• Sales Performance: Consistently exceeded monthly sales targets by providing personalized product recommendations.
• Customer Engagement: Built strong relationships with clients through exceptional service, leading to increased repeat business.
• Product Knowledge: Developed extensive knowledge of skincare and cosmetics, allowing for tailored consultations that improved customer satisfaction.

• Efficiency: Maintained a high transaction speed while ensuring accuracy, contributing to a smooth checkout process.
• Customer Experience: Enhanced customer interactions by providing friendly and helpful service, resulting in positive feedback and loyalty.
• Training New Staff: Assisted in training new cashiers, sharing best practices for efficiency and customer service.

• Problem Resolution: Successfully handled a high volume of customer inquiries and complaints, resolving issues promptly and effectively.
• Communication Skills: Developed strong communication techniques, leading to improved customer satisfaction scores.
• Process Improvement: Identified areas for improvement in service processes, contributing to enhanced operational efficiency.

These accomplishments reflect skills in sales, customer engagement, and operational excellence, all essential for success in these roles.