Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

LOLONDA BYRD

Lake Worth,USA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly skilled in complex problem-solving, conflict resolution, resource allocation, and schedule management. Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver Attendant

Floodgates
West Palm Beach, FL
03.2024 - Current
  • Assisted clients with activities of daily living such as bathing, dressing and grooming.
  • Provided compassionate care while ensuring client safety and comfort.
  • Monitored vital signs and reported changes to medical staff.
  • Administered medications in accordance with physician's orders.
  • Transported patients to medical appointments utilizing wheelchair or strher.
  • Recorded patient information such as condition, diet and progress reports.
  • Performed light housekeeping duties including laundry and meal preparation for clients.
  • Accompanied clients on outings such as shopping trips, recreational activities and doctor visits.
  • Maintained a safe environment by adhering to agency policies and procedures.
  • Communicated effectively with family members regarding patient's needs and progress.
  • Provided emotional support to individuals dealing with illness, disability or other life challenges.
  • Facilitated group activities designed to enhance quality of life for residents of long-term care facilities.
  • Responded quickly to emergency situations using appropriate interventions.
  • Observed patient behavior, documented incidents, reported concerns promptly.
  • Collaborated closely with interdisciplinary health care teams to ensure optimal outcomes.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Followed care plan and directions to administer medications.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Transported individuals to medical appointments and assisted with errands.

Licensed Cosmetologist

Charm'd Inc
Delray Beach, FL
10.2017 - Current
  • Provided beauty consultations to clients, determining their individual needs and preferences.
  • Developed customized treatment plans for each client based on their skin type and desired results.
  • Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
  • Maintained a clean and orderly workstation while adhering to safety standards.
  • Educated clients on proper at-home care techniques and products to extend the life of their style or color.
  • Applied makeup professionally for special occasions such as weddings and proms.
  • Assisted in the development of new treatments by researching the latest trends in cosmetology.
  • Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
  • Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
  • Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
  • Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
  • Adhered strictly to health regulations when performing services such as waxing or threading.
  • Demonstrated knowledge of various hairstyling techniques such as braiding or updos.

Administrative Support Clerk /Lead Communications Specialist

Bethesda Hospital - Health East
Boynton Beach, USA
03.2012 - 09.2017
  • Addressed calls and emails to convey information, enhancing business communication
  • Delivered comprehensive administrative assistance while fostering teamwork
  • Oversaw procurement process for necessary materials
  • Managed delicate inquiries and complaints efficiently
  • Scheduled appointments, meetings, and events for management staff.
  • Regularly updated and verified customer data for accuracy
  • Coordinated appointments, meetings, and conferences.
  • Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Organized both physical and digital files, and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Compose correspondence, reports, and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Utilized editing programs to proofread content for typo-free emails, memos, and documentation.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to the appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters, and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited, and typed complex memos and reports with job-related software.
  • Set up workshops, conferences, and meetings by scheduling and reserving rooms, and preparing supplies.
  • Oversaw staff correspondence, record tracking, and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Conducted research, compiled, and typed statistical reports. Synthesized information and provided excellent communication to disseminate information throughout the organization.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Transcribed detailed meeting insights using voice recording tools
  • Rectified financial discrepancies through precise analysis and management of customer orders and invoices

Education

Bachelor of Science - Nursing

South University
West Palm Beach, FL
12-2026

Associate of Arts - Health Science

Palm Beach State College
Lake Worth, FL

Some College (No Degree) - Cosmetology

Aveda Institute
Davie, FL

Skills

  • Excel Spreadsheet Management
  • Office Equipment Management
  • Transporting Files
  • Report Preparation
  • Data Entry
  • Documentation
  • Resource Coordination and Allocation
  • Sensitive Material Handling
  • Strong Organizational Skills
  • Records Management Systems
  • Multitasking and Time Management
  • Report Analysis
  • Meticulous Attention to Detail
  • Comprehensive Meeting Documentation
  • Schedule Management
  • Program File Distribution
  • Multi-Line Telephone Systems
  • Back Office Operations
  • Microsoft Office
  • Meeting Planning
  • Verbal and Written Communication
  • Timeline Planning and Management
  • Document and File Management
  • Inventory Systems
  • Research and Analytical Skills
  • Memo Preparation
  • Data Privacy Management
  • Document Retrieval
  • Appointment Coordination
  • Technology Proficiency
  • Healthcare documentation
  • Patient assistance
  • Patient Companionship
  • HIPAA Compliance
  • Mobility Assistance
  • Basic Housekeeping
  • Behavioral Management
  • Daily living assistance
  • Client Transportation
  • Case Management
  • PPE Usage
  • Elderly Care

Certification

  • Licensed Cosmetologist

Languages

English
Professional
Spanish
Elementary

References

References available upon request.

Timeline

Caregiver Attendant

Floodgates
03.2024 - Current

Licensed Cosmetologist

Charm'd Inc
10.2017 - Current

Administrative Support Clerk /Lead Communications Specialist

Bethesda Hospital - Health East
03.2012 - 09.2017

Bachelor of Science - Nursing

South University

Associate of Arts - Health Science

Palm Beach State College

Some College (No Degree) - Cosmetology

Aveda Institute

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