Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lon Hyatt

Lon Hyatt

Spokane,WA

Summary

Experienced IT Manager with 20+ years of leadership in infrastructure, application support, and security services. Proven track record in driving efficiency and effectiveness through strategic planning and delivery. Skilled in assembling subject matter experts to create timely solutions. Expertise in fostering collaboration with internal and external stakeholders. Committed to customer satisfaction and timely SLA adherence. Extensive experience in compliance, auditing, and remediation projects. Proficient in directing operations, maintenance, and support of organizational systems.

Overview

26
26
years of professional experience

Work History

Small Business Owner

Hyatt Ink
05.2020 - Current
  • Promoted business via social media to generate leads and maximize brand identity. Example: Successfully had several ad campaigns go viral, hitting between 100k to 2 million views which generated hundreds of leads per instance. Built and fostered relationships with 5k followers.
  • Consistently advertised products and services online, on social media, and through traditional campaigns to target ideal consumers. Example: Successfully improve click-through rating to 10% or higher following channel trends.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices within two days of order.
    Interacted well with customers to build connections and nurture relationships. Have built and fostered more than 30 local business relationships locally.

Information Security Director

TSYS / Global Payments
06.2005 - 05.2020
  • Worked closely with leadership teams to plan, develop and execute technical strategies while seamlessly bridging gaps, facilitating collaboration, and nurturing connections across teams, departments, and external stakeholders.
  • Worked well building and managing international InfoSec Engineering teams, providing support and guidance with regular communications. Team locations: North America, United Kingdom, India, Philippines, and Ireland.
  • Worked well-leading teams sized 4-25 people dispersed globally. The optimal team size is no more than 8 people. Have found success following a daily 15-minute stand-up format with weekly one on one via video conference or face-to-face. The phone will work with less frequent face-to-face communications, but this is ideally best with regularly scheduled trips to their locations to spend time immersed in their daily activities. Excelled in team building and enjoy growing skills and personal development within my teams.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Hunt and identified organizational technology gaps, and performed troubleshooting techniques for remediation. Example: Utilize environmental SIEM tools to seek out indicator flags for gaps or shortcomings. Once identified, create a ticket or project to remediate said gap.
  • Oversaw project planning and hands-on implementation of improvements to support Global organizational needs. Example: Endpoint security deployment to 22k systems in User, Development, and Production environments, putting 98% of systems into whitelisting lockdown policies.
  • Skilled at working independently and collaboratively in leadership and team environments across organizational channels.
  • Self-motivated, with a strong sense of personal responsibility to company objectives, leadership, and teams.
  • Proven ability to learn quickly and adapt to new situations. Example #1: COVID pivot, we had to change strategy and our way of thinking very quickly. Between Feb and May 2005, we had to shift from local teams to remote ones while increasing infrastructure and policy to allow for such major shifts. Example #2: GDPR, we had to change our data policies and infrastructure internationally to support new requirements and maintain compliancy fairly quickly. Specifically, in our DLP systems which moved data from the EU to the US, this required major policy and infrastructure modifications.
  • Proven ability to work and manage teams in fast-paced environments such as SOC, NOC, Deployment, and DR response. Throughout my career, I have successfully handled various events locally and in global organizations. For example, there was a specific cyber security event reported late one Friday night. In response, I swiftly identified, researched, reported, and remediated findings. Although this description simplifies the process, it was time critical, as the payload was spreading quickly. Hands-on involvement, effective delegation, and clear communication were vital in these high-pressure situations.
  • Managed time and projects efficiently within tight deadlines in order to complete all tasks within deadlines. Example #1: PCI audits and remediation yearly for many years. Example #2:Company Acquisition integration. We had acquired a new entity and needed to bring them up to our level of policy and hardware with a limited amount of time. There was a lot of delegation combined with hands-on due to the sensitivity and timing of this project.
  • Led and assisted technical upgrade/remediation projects across organizational channels by working and coordinating with subject matter experts, consultants, vendors, developers, and leadership for integrations.
  • Managed segment budgets and financial forecasting across decentralized teams for several Fortune 500 companies while working with C-level leadership to account for the board-approved final budget.
  • Regularly worked with vendors to identify upcoming initiatives and gaps so that we could provide leadership understanding and budgeting justification.
  • Developed and applied strong technical writing skills to create comprehensive policies, procedures, and documentation, for various projects, teams, and company policies. Influenced by my business coach, I possess strong copywriting skills and techniques that enhance my ability to create effective and persuasive written content.

Helpdesk Manager and Engineer

Monster Cable Products
06.2002 - 04.2005
  • Established technical leader adept at managing IT teams in support environments, utilizing SLAs and ticketing systems to ensure customer satisfaction. Skilled project manager, team builder, and technology owner, dedicated to fostering efficient operations and driving successful outcomes.
  • Established company SLA system of measurement while achieving a 25% decrease in time to close support calls.

Consultant

Various Staffing Agencies
07.2000 - 06.2002
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Created and developed detailed work plans to meet business priorities and deadlines.

Helpdesk and Infrastructure Manager

Accenture
05.1997 - 07.2000
  • Proven history managing IT teams in support environments, utilizing SLAs and ticketing systems to ensure customer satisfaction. Skilled project manager, team builder, and technology owner, dedicated to fostering efficient operations and driving successful outcomes.
  • Collaborated with highest levels of leadership, successfully testing network performance, implementing security measures, and maintaining infrastructure integrity.
  • Provided onboarding and mentoring for new employees, while effectively communicating with stakeholders in team-driven environments.

Education

Associate of Arts - Industrial Psychology

Diablo Valley College
Pleasant Hill, CA

Some College (No Degree) - Business Administration

California Baptist University
Riverside, CA

Trade School Certificate Program - LAN And WAN Management

Computer Training Academy
San Jose

Skills

  • Customer Relations and Client Service
  • Marketing and Advertising
  • Corporate Strategy and Development with Stakeholder Communications
  • Project Management
  • Budgeting
  • Information Security Technology
  • Document Organization
  • Security Information and Event Management (SIEM) Through Security Monitoring
  • Security Engineering
  • Physical Security Information Management
  • Network Security Management
  • Compliance with Security Requirements
  • Compliance Risk Management

Accomplishments

  • Supervised Global Information Security Engineering teams totaling 20-25 staff members.
  • Proven history of building high-quality teams on a global scale, with a strong emphasis on retention and fostering individual growth. My approach involves fine-tuning individuals' skills and capabilities, ensuring they are positioned within teams where they have the highest potential for success.
  • Achieved PCI compliance utilizing Splunk and Carbon Black to replace the Tripwire FIM Tool set, effectively reducing our environmental tool count while optimizing our systems.
  • Successfully designed and implemented a comprehensive physical security solution and policy for all locations in North America. This encompassed Badge, Video, and Wireless systems, ensuring robust protection across our organization.
  • Successfully designed, managed, and implemented endpoint protection, disk encryption, and Data Loss Prevention (DLP) solutions for organizations of various sizes, ranging from 1000 to 22,000 nodes. The primary objective was to achieve a 98% lockdown rate.
  • Proven track record of managing multiple locations for InfoSec Engineering PCI controls and remediation over the years. Successfully worked directly with PCI auditors, ensuring compliance and delivering all necessary company deliverables and remediation efforts.
  • Successful track record in designing and operating within Disaster Recovery (DR) and Risk Management frameworks to drive organizational compliance and success.
  • Proven history of successfully providing succession planning for a previous Chief Information Security Officer (CISO), seamlessly assuming all responsibilities. for the local organization.

Timeline

Small Business Owner

Hyatt Ink
05.2020 - Current

Information Security Director

TSYS / Global Payments
06.2005 - 05.2020

Helpdesk Manager and Engineer

Monster Cable Products
06.2002 - 04.2005

Consultant

Various Staffing Agencies
07.2000 - 06.2002

Helpdesk and Infrastructure Manager

Accenture
05.1997 - 07.2000

Associate of Arts - Industrial Psychology

Diablo Valley College

Some College (No Degree) - Business Administration

California Baptist University

Trade School Certificate Program - LAN And WAN Management

Computer Training Academy

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Lon Hyatt