Summary
Overview
Work History
Education
Skills
References
Timeline
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Lona ANDERSON

BATTLE GROUND,WA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Logistics industry. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

JCB PACKAGING
PORTLAND, OR
03.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained accurate and up-to-date inventory records.
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical count and computer records.
  • Created reports on inventory activity, shortages, overages..
  • Organized regular cycle counts to identify any potential issues early on.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
  • Provided support during internal audits related to material management processes.
  • Liaised with logistics personnel regarding shipping schedules and order fulfillment.
  • Responded promptly to requests from customers regarding product availability.
  • Participated in physical inventory counts to keep information accurate and current.
  • Inspected incoming materials for damage.

Customer Service Representative

MERGENTHALER TRANSFER & STORAGE
PORTLAND, OR
03.1999 - 03.2021
  • MY CURRENT EMPLOYER JCB PACKAGING BOUGHT OUT MERGENTHALER TRANASFER & STORAGE.
  • Maintained accurate and up-to-date inventory records.
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical count and computer records.
  • Created reports on inventory activity, shortages, overages..
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Performed cycle counts to maintain accurate inventory records.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Managed hazardous waste removal operations per government regulations.
  • Identified discrepancies between physical count and computer data.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Processed returns of defective merchandise as required.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.

Education

High School Diploma -

Taylorsville High School
Taylorsville, UT
05-1985

Skills

  • Customer Support
  • Timely Order Fulfillment
  • Customer Feedback Management
  • Documentation And Reporting
  • Customer Rapport Building
  • Calm Demeanor
  • Customer Assistance
  • Paperwork Processing
  • Administrative Tasks
  • Documentation And Notes
  • Data Entry Skills
  • Inventory Control
  • Shipping Coordination
  • Inbound And Outbound Calling
  • Appointment Coordination
  • File management expertise
  • Microsoft Office expertise
  • Document Scanning
  • Maintains confidentiality
  • Document processing
  • Data accuracy
  • Certified in 10-key
  • Work Prioritization
  • Data Processing
  • Data Entry
  • AS/400
  • Order Processing
  • Self Motivation
  • Office Administration
  • Professional and mature
  • Meticulous attention to detail
  • Word Processing

References

References available upon request.

Timeline

Customer Service Representative

JCB PACKAGING
03.2021 - Current

Customer Service Representative

MERGENTHALER TRANSFER & STORAGE
03.1999 - 03.2021

High School Diploma -

Taylorsville High School

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Lona ANDERSON