Lona Beach
Claremont,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Dispatch
Gaines Express
10.2023 - Current
- Excelled in multitasking to manage high call volume with professionalism and efficiency
- Responded quickly to emergency situations involving drivers or vehicles
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints
- Maintained accurate records of dispatches, pickups, and deliveries
- Monitored GPS systems for real-time tracking of vehicles during transit
- Managed data entry and documentation for deliveries
- Monitored routes and locations to verify timely services and accurate information
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
- Employed sound judgment when making decisions related to dispatch operations.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Operations Manager
Wells Fargo
07.2016 - 10.2023
- Interviewed and hired new team members
- Build and maintained effective relationships with customers and internal partners
- Ensured customer satisfaction by resolving inquiries promptly and effectively
- Maintained accurate records of transactions taking place at branch level, including deposits, withdrawals, transfers
- Conducted performance reviews for branch staff, providing feedback on areas needing improvement
- Assessed risk management issues associated with branch operations, developing plans to mitigate those risks
- Identified areas of improvement in existing operational processes and developed strategies to address them
- Managed organizational and documentation compliance procedures within branch
- Introduced new products and services to increase customer engagement
- Completed weekly scheduling to maintain adequate teller coverage
- Provided guidance and training to new employees on effective use of systems and processes related to branch operations
- Managed daily activities of branch staff, ensuring all tasks are completed within established timelines
- Monitored inventory levels at branch level, ensuring adequate supplies were available when needed
- Collaborated with senior management team to develop strategies that would help increase productivity of organization
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Coached team to successfully provide solutions and advice to improve client financial well-being
- Oversaw individual accountability for cash handling
- Facilitated conflict resolution between customers and staff members, improving branch's reputation for quality service.
Banker
Wells Fargo
07.2015 - 07.2016
- Utilized strong problem-solving skills to resolve customer inquiries efficiently and effectively
- Initiated cross-selling activities with existing customers in order to increase product sales volume
- Maintained up-to-date knowledge of current banking trends, industry standards and best practices
- Maintained detailed records of customer accounts, including deposits and withdrawals, to ensure accuracy in all financial transactions
- Engaged in banker readiness by developing in-depth knowledge of consumer and small business products and services
- Managed daily operations of branch teller line including cash balancing activities
- Provided guidance to customers on banking regulations, policies, and procedures
- Earned customer confidence and protected bank operations by keeping information confidential
- Assisted customers with account management issues such as password resets and account transfers
- Referred customers to specialists and other lines of business to fulfill specialized needs
- Conducted loan applications reviews while ensuring compliance with federal regulations
- Implemented new technologies for improved customer service experience
- Ensured compliance with relevant banking regulations and implemented internal controls
- Collaborated with other departments in order to resolve complex customer inquiries
- Resolved problems and discrepancies concerning customers' accounts.
Teller
Wells Fargo
02.2013 - 07.2015
- Assisted customers with deposits, withdrawals, and check cashing services in friendly and efficient manner
- Developed strong customer relationships by providing excellent customer service and responding to Balanced cash drawer and maintained full accountability for assigned cash on hand
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Balanced cash drawer daily at end of each shift to ensure accuracy
- Ensured that all customer data was kept confidential according to bank policy standards
- Adhered to security and regulatory requirements surrounding financial transactions
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in courteous and professional manner.
Education
High school or equivalent - EnglishScienceMathHistory
Bandy's High School
05.2007
Skills
- Staff Management - 7 years
- Multitasking - 10 years
- Verbal Communication - 10 years
- Customer Satisfaction - 10 years
- Staff Development
- Performance Management
- Time Management
- Expectation setting
- Verbal and written communication
- Schedule Management
- Self Motivation
- Organizational Skills
- Positive Attitude
Timeline
Dispatch
Gaines Express
10.2023 - Current
Operations Manager
Wells Fargo
07.2016 - 10.2023
Banker
Wells Fargo
07.2015 - 07.2016
Teller
Wells Fargo
02.2013 - 07.2015
High school or equivalent - EnglishScienceMathHistory
Bandy's High School
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