Lona Butler
Pasco,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager/Office Administrator
Revitalize Spine And Sports Care
08.2020 - 02.2024
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed office operations while scheduling appointments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Financial Services Coordinator
Department Of Social And Health Services
09.2018 - 08.2019
- Interviewed clients to determine eligibility by checking various systems
- Served as a liaison between the health services department and other organizational units, ensuring seamless integration of client care efforts.
- Enhanced overall client experience by consistently providing timely, accurate, and relevant information during meetings and consultations.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
Administrative Assistant
Yakima Lung And Asthma
09.2017 - 09.2018
- Assisted development and implementation of new administrative procedures.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Weight Loss Coach/Marketing Manager/Website Editor
Selah Chiropractic
01.2016 - 09.2017
- Weight Loss Coach, front office experience, advertising, planning and hosting presentations
- Improved clients'' overall health by developing personalized weight loss plans and monitoring their progress.
- Assisted clients in setting achievable fitness goals for sustainable weight loss and long-term health improvement.
- Educated clients on the importance of proper nutrition, portion control, and meal planning to support their weight loss journey.
- Improved website performance through regular monitoring, updates, and troubleshooting.
- Enhanced user experience by optimizing website layouts and navigation features.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Managed social media accounts for optimal audience engagement and increased online presence.
Medical Assistant
Family Medicine Of Yakima
10.2011 - 08.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Bachelors in Business Management -
WGU
Medical Assisting Certificate - Medical Assisting
Kaplan College
Vista, CA10.2019
Graduate -
Selah High School
01.2006
Skills
- Payroll and budgeting
- Workforce Management
- Billing
- Payroll Processing
- Schedule oversight
- Business Administration
- MS Office
- DBMS
- Proposal Writing
- Customer Service
- Scheduling and Coordinating
- Business Analysis and Reporting
- Report Writing
- Performance reviewing
- Information Protection
- Documentation And Reporting
Timeline
Office Manager/Office Administrator
Revitalize Spine And Sports Care
08.2020 - 02.2024
Financial Services Coordinator
Department Of Social And Health Services
09.2018 - 08.2019
Administrative Assistant
Yakima Lung And Asthma
09.2017 - 09.2018
Weight Loss Coach/Marketing Manager/Website Editor
Selah Chiropractic
01.2016 - 09.2017
Medical Assistant
Family Medicine Of Yakima
10.2011 - 08.2013
Bachelors in Business Management -
WGU
Medical Assisting Certificate - Medical Assisting
Kaplan College
Graduate -
Selah High School
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